Surprise Ford Service

tony Valencia 

on Google

3 months ago

Brought my convertible Mustang in to be inspected. I was told they don’t understand convertible tops and asked me to find someone else. When I picked up my car I discovered Huge Long Scratches all over the trunk lid. This is unacceptable! I left my vehicle with Ford who I thought I could trust. It’s been 3 days and no one has contacted me. Take your vehicle somewhere else. Buy from someone else. 

Pete Cunningham 

on Google

2 years ago

took truck in for driver seat moving approved quote. when we got truck back motor is loud moving forward and grinding when going back. wife called Monday is first open time she said we would drop it of Sunday night. went down and both entrances are block. what good does an overnight drop do when you can not access it 

Tony Stephens 

on Google

10 months ago

I was told that I am not allowed to come in for service anymore after bringing an issue to the service managers attention. I was told to come in “in person” which I called and was told must be in person. That always sounds shady so came in as you can see per the text. My side which the dealership disagrees with was with the tech and advisor. I was told that there is a way they can “force” a code to show and they don’t like to go that route but they drain some fluid and run it and force it to lock up and fail. I was not on... read more

Joshua Pagan 

on Google

a year ago

So far, this process has not been good. Three weeks later, I have yet to get a call from the service department. About every 3 days I inquire about my truck and unfortunately I get the same updates. Today, I walked to the dealership to get an update and I am told "we are doing a horrible job at communicating." I would agree! I understand that I may have a complicated issue but all I am asking for is some communication. But three weeks without a car is pretty terrible when you have to get to work in Phoenix. Update: Stil... read more

Gregory Kolb 

on Google

11 months ago

Brought our 2016 Explorer in for service in March 2023 - according to my research on the internet the PTU required service and I shared that with the service advisor. After 3 days the service advisor called and said that the car was done. When I went to pick it up, I asked what work was done and was told that everything was fine they didn’t need to do anything. Well after we got home to Wisconsin at the next service I mentioned it to my Kunes Ford service advisor and he said that they would check it out. When they removed th... read more