Surprise Ford Service

tony Valencia 

on Google

3 months ago

Brought my convertible Mustang in to be inspected. I was told they don’t understand convertible tops and asked me to find someone else. When I picked up my car I discovered Huge Long Scratches all over the trunk lid. This is unacceptable! I left my vehicle with Ford who I thought I could trust. It’s been 3 days and no one has contacted me. Take your vehicle somewhere else. Buy from someone else. 

Pete Cunningham 

on Google

2 years ago

took truck in for driver seat moving approved quote. when we got truck back motor is loud moving forward and grinding when going back. wife called Monday is first open time she said we would drop it of Sunday night. went down and both entrances are block. what good does an overnight drop do when you can not access it 

Joshua Pagan 

on Google

a year ago

So far, this process has not been good. Three weeks later, I have yet to get a call from the service department. About every 3 days I inquire about my truck and unfortunately I get the same updates. Today, I walked to the dealership to get an update and I am told "we are doing a horrible job at communicating." I would agree! I understand that I may have a complicated issue but all I am asking for is some communication. But three weeks without a car is pretty terrible when you have to get to work in Phoenix. Update: Stil... read more

Tony Stephens 

on Google

11 months ago

I was told that I am not allowed to come in for service anymore after bringing an issue to the service managers attention. I was told to come in “in person” which I called and was told must be in person. That always sounds shady so came in as you can see per the text. My side which the dealership disagrees with was with the tech and advisor. I was told that there is a way they can “force” a code to show and they don’t like to go that route but they drain some fluid and run it and force it to lock up and fail. I was not on... read more

Emily Hofeld 

on Google

8 months ago

It's probably the worst experience; they punctured a hole in my exhaust and asked me to drive TWO hours to their dealer when the dealer where I live found the issue they caused. It is a safety hazard to be driving a vehicle with a large exhaust leak, and I have two children who they were willing to put in jeopardy. The dealer up where I live was willing to work with them to replace the part and they refused to help fix the problem. Completely unnecessary and horrible customer service.