This profile has been claimed by the business owner or representative.
4806 Center Street, Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Took great care of my dog's infected paw. Called SOOO many vets who had 4-8+ hour wait times or appts until 2+weeks from now. Our usual vet couldn't see my dog until end of august. They do a same day appt/walk in system through texting which is very convenient as I had to deal with long phone hold times right now as well. The other day I texted 8 am in the morning and they asked if I could arrive by 9am and my dog could be seen within 9-11am, told them I would try to move my schedule but they let me know they can actually ma... read more
Business response:
Thank you so much for your kind words Gina. We aim to provide the best pet care possible and will continue to improve our services!
I was a bit skeptical about bringing my new puppy here after reading some negative reviews, but it's basically impossible to get an appointment at any other vets right now so I figured I'd give it a go and we honestly had the best experience. Every single person I spoke with was incredibly kind, knowledgeable and accommodating. I am a first time dog owner so I had quite a few questions for the vet and she took the time to explain everything to me. I will say the check in process is a bit lengthy but I believe they are doi... read more
Business response:
Welcome to the Tacoma Animal Hospital family, Shoshanna! We loved meeting you and your pet and can't wait to see you back again soon.
Thank you for offering to let me hold my baby in my arms as he passed this morning. I wasn't expecting to have the option to do this and it scared me at first. Though I decided to be there for him as he's always been there for me. As it's still hitting me hard in the feels, seeing him at peace lifted a great deal of pain for the both of us. For Skooter. Thank you everyone at Tacoma Animal Hospital.
Business response:
Glen, thank you for your kind words. We know all too well how difficult it is to say goodbye to a beloved pet. We are glad we were able to provide some comfort during this tough process and please don't hesitate to give us a call should you need anything.
I took my coco bean here before Christmas and my dog was diagnosed with dka and although they couldn't help her there the Dr sent me to an emergency vet and walked me through the process. Thank you Dr Hughes. We will be back!!! Coco bean is doing well !!!
Business response:
Thank you for your kind compliments, Melissia! We are so happy to hear Coco Bean is better!
Dr Hughes was very helpful and understanding of my dogs issues. She spent a long time going over my options and didn't pressure me to make decisions I wasn't comfortable with. Wait was long but understand due to Covid.
Business response:
Thank you for your kind compliments, Anne! We love visits from you and your family and appreciate you trusting us with your pet's care. We are working on ways to reduce wait times and hopefully will be able to implement soon.
Fair prices and knowledgeable vets. They assist on first come, first served so it takes a lot of time and patience to be seen. With covid, it's become quite a nightmare to get seen as they no longer offer sit in. We are required to call each morning starting at 8AM for availability of that particular day which unfortunately, I don't have time for due to work. I have found another vet to help with my fur baby's needs, however, I am still going to give them a 4 star because our previous visits (within the past few years), for... read more
Business response:
Hi Sheila, thank you very much for your feedback. Unfortunately, we have had to change our check in process with the new demand for pet services but will continue to improve to reduce wait times and see as many pets as we can. Please let us know if there is anything we can do to help you or your pet in the meantime.
I want to give a shout out to Taylor, the very nice woman who handles the phone at Value Pet Clinic - Tacoma. I didn't actually take my pet here, but my puppy's previous owner did and I had to contact them to obtain her previous medical records. Unfortunately I didn't have the previous owner's name, so legally they are unable to release the records to me or my new vet, but Taylor went above and beyond to try and find my puppy in their system and contacted the previous owner by phone and email for their consent to release the... read more
Business response:
Thank you for your kind words, Gina! Please give extra love to your pet from us.
We had to say goodbye to our beloved cat Rocky and I wasn't able to get him in to our vet. I called Value Pet Clinic in Tacoma and they were so nice on the phone and gave me all the information. Check-in was easy and the staff was so kind. They gave us plenty of time to be with him before and after. It was a horrible situation but they made it a lot easier.
Business response:
Leslie, thank you for your kind words. We know all too well how difficult it is to say goodbye to a beloved pet. We are glad we were able to provide some comfort during this tough process and please don't hesitate to give us a call should you need anything.
Update: I haven't been in yet but WOW what a wonderful change from last time. Great communication about wait times, the ability to check in via text, this is already a so much better experience compared to two months ago. Now, I did call at 8:15am knowing they open at 9am and I was still this far down the line to be seen, but that is completely forgivable given the significant improvement in communication. To clarify, I called in, gave approval for checking in via text, gave some info over the phone then finished my check i... read more
Business response:
Thank you for your kind compliments, Kat! We put a lot of effort into finding the right processes for the huge increase in pet care and we are glad you saw some improvement. We will continue to try to improve as much as we can! Thanks again! Previous Response 7/20/2020 Kat, thank you for your feedback. We are experiencing an unprecedented number of clients over the last few weeks and are continuously working to come up with new solutions to speed up the process and shorten wait times for our valued customers. Please k... read more
Tacoma Animal Hospital has a 3.7 star rating with 1,262 reviews.
Tacoma Animal Hospital is closed now. It will open at 9:00 a.m.