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Taft Furniture and Sleep Center

3.9

About this business

Location details

1960 Central Ave, Albany, NY, 12205, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 8:00 p.m.
Tue10:00 a.m. to 8:00 p.m.
Wed10:00 a.m. to 8:00 p.m.
Thu10:00 a.m. to 8:00 p.m.
Fri10:00 a.m. to 8:00 p.m.
Sat10:00 a.m. to 8:00 p.m.
Sun11:00 a.m. to 6:00 p.m.
3.97 reviews
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DogAgilityShop.com's profile image
DogAgilityShop.com 
6 years ago

Wanted to say thank you to Jay Finkelstein for helping us find the perfect mattress. It was almost closing time and Jay did not rush us. Instead he stayed and helped us find the perfect mattress. We got individually tested using the computer pressure point bed system. Jay found exactly where our trouble spots were and fit us to the exact bed that we needed. Without this, we would have chosen the wrong bed for sure. Extremely knowledgeable, not pushy at all and found us a mattress that came in under budget! Thanks Jay! 

Business response:

Thank You DogAgilityShop.com for the 5 STARS and wonderful review!!!! Will pass this onto Jay!!!! 

Methu B.'s profile image
Methu B. 
6 years ago

I would like to give a compliment to Fred who helped me a lot. He is the best sales agent so far I met and I was very impressed by his service. I sometimes texted him when I need help while he was out, but still, he responded to me. Taft is very fortunate to have a wonderful employee like Fred. I am giving 5 stars just for service not for the product quality as this is the first time I bought TAFT product, I will write another quality review later. 

Business response:

Thank You Methu for the 5 STARS and kind words for Fred! Will pass this along! 

Lynn E.'s profile image
Lynn E. 
6 years ago

I have been shopping at Taft for years, and my recent purchase, I want to compliment Dom, Fred and Doug, they went out of their way to help me and Taft is very fortunate to have these wonderful employees working for them, They are professional, wonderful and friendly, My recent visits were a pleasure! 

Business response:

Thank You Lynn for the 5 STARS and wonderful review!!! Will pass this onto Dom, Fred and Doug! 

Amanda D.'s profile image
Amanda D. 
6 years ago

We purchased living room furniture in at the Saratoga Taft store. We love our furniture, and the experience working with Taft has been fantastic! The salesman and two delivery guys were all great! We have had a couple of minor issues with the new furniture, and everyone has been great to work with and very responsive to remedy our concerns! Sarah in customer service has been absolutely wonderful! She is kind, professional, and efficient. She returns phone calls in a very timely manner which is greatly appreciated! Den... read more

Business response:

Thank you Amanda for the 5 STARS and amazing review!!!!! 

Maggie D.'s profile image
Maggie D. 
7 years ago

Today was a great day! The delivery of my dining room set and mattress/adjustable bed was a terrific experience. The delivery guys were on time, extremely professional, knowledgeable and helpful! I love my new furniture. Thanks Taft! 

Business response:

THANK YOU MAGGIE for this great review & 5 STARS!!!!!!!!!!! ~JoAnna ;o) 

Julia M.'s profile image
Julia M. 
6 years ago

I need to speak with someone in your customer service department in regards to recent services rendered by your repair department. let me begin by stating I love wring reviews and good ones at that I strongly believe in sharing and praising good great service, ive been an advent shopper customer with taft for years im talking family years like my parents buy sisters etc we love quality thus we shop there. recently I purchased an Ashly set about two years ago and apparently I have no warranty my large living room sofa needed ... read more

Chris G.'s profile image
Chris G. 
6 years ago

I am not one to usually complain but this has been the worst experience with Taft I have ever had, after spending thousands of dollars. I have made several purchases throughout the years and honestly this will probably my last. Our first delivery they were 1 hour past the 9-12 arrival window. We were also moving this day so I wasted 4 hours sitting at my new house instead of moving. On this order they were supposed to deliver everything on our order but the bed frame and the second night stand. On this order we also did not... read more

Business response:

Hi Chris, We apologize for this frustration. We will be reaching out soon. ~Taft Furniture & Sleep Center 

Frequently asked questions about Taft Furniture and Sleep Center

How is Taft Furniture and Sleep Center rated?

Taft Furniture and Sleep Center has a 3.9 star rating with 7 reviews. 

When is Taft Furniture and Sleep Center open?

Taft Furniture and Sleep Center is open now. It will close at 8:00 p.m.