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Taylor Telecom (aka Taylor Telephone Cooperative, Inc.)
- Technology
- Merkel, TX
About this business
Taylor Telephone Cooperative, Inc. was formed in October of 1951. Our purpose then, as it still is today, is to provide high quality telecommunication services to rural West-Central Texas. We provide service to approximately 14 exchanges, covering a 2000 square mile area, including 14 cities and 9 counties. We have successfully deployed fiber to the home (FTTH) to over half of our customers. While it is an extensive and costly undertaking, our goal is to deploy FTTH to all of our customers.
Location details
9798 I-20, Merkel, TX, 79536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I recently experienced an internet outage due to a power surge during an electrical storm. The following day, I contacted Taylor Telecom by email and was quickly impressed by their response. A courteous and professional representative promptly called me back and assured me that a service technician would be in touch soon. Shortly thereafter, I received a call from Billy, my assigned technician. Billy was incredibly accommodating—he offered to schedule the service call outside of his regular work hours to fit around my own w... read more
Awesome service! Cliff got my wifi back after a lightning strike. Very knowledgeable and professional. Service with a smile as they say! Taylor telecom is a great company that stresses Customer service as a priority as demonstrated By their employees like Cliff Dye. Thanks Cliff!
Absolutely some of the best customer service I have experienced! From the call to the office to set up the service with Misty, to the field crew that installed the fiber lines! Moving is not easy, but you can rest assured, your internet service will be a breeze with Taylor Telecom!!! I was expecting a two week wait to have the lines buried because of the home being new construction. The crew had it taken care of in three days and made sure even the street in front of my house was clean before leaving! I could not be m... read more
Mr Dye demonstrated amazing customer service today. I was working on a remold job off of CR 337. I saw his truck and I drove to catch him. I flashed my lights and he pulled over and introduced himself. I ask if he could come look at the service in this older house and give me some suggestions as to whether the house had been upgraded to the new fiber service. He walk the project with me and gave me great advice. Thank you again for keeping the customer first and not telling me “ you need to just call the office”.
Josh came to install my internet and couldn’t have been nicer. The whole process took about 15mins, and my internet is lightning fast. He followed up one week later to move the location of my router, and again, was super nice and efficient. 5/5 Stars
Frequently asked questions about Taylor Telecom (aka Taylor Telephone Cooperative, Inc.)
How is Taylor Telecom (aka Taylor Telephone Cooperative, Inc.) rated?
Taylor Telecom (aka Taylor Telephone Cooperative, Inc.) has a 4.5 star rating with 99 reviews.
When is Taylor Telecom (aka Taylor Telephone Cooperative, Inc.) open?
Taylor Telecom (aka Taylor Telephone Cooperative, Inc.) is open now. It will close at 5:00 p.m.