Teton Radiology Madison

Alexis Riley 

on Google

a month ago

My experience getting ultrasounds done there was genuinely good and I loved it. The tech was very kind and great. My low rating however goes towards their billing and insurance system. At my first appointment I had email my insurance information. A few weeks later I was billed, but the cost was suspiciously high. I called and found I had no insurance on file. I gave the information over the phone and they were able to bill my insurance. This happened again with a follow up ultrasound. They did not save any insurance informat... read more

Michael Robbins 

on Google

a week ago

It feels like a morgue in there. No communication from anyone. The first time I went there I waited for about 10 minutes at the desk. I could tell the receptionist had her baby there and had to wait for the baby to get fed. Then, after asking when I’d hear back on the X-rays I was told they couldn’t say. The second time I came, my daughter went in for an MRI and she came out with no information on what to expect. It would be nice to have some sort of communication. It feels like an alternate dimension in there. 

Angela Neeley 

on Google

a month ago

First off, this place is the most dismal, sterile, depressing office I've ever been in. 2nd, the front desk help was TERRIBLE!!!! Far less than helpful!!! The gal had a terrible attitude & didn't care about anyone in the office. She didn't enter my husband's current information in correctly, which we filed or on the day of the imaging... then, after several calls to try to change it... not one bill was even sent to our current address... which we've lived at for 7 years!!! Their carelessness lead to him being sent to collec... read more

Ashley Ludlow 

on Google

2 months ago

If I could give less than one star I would. I scheduled a procedure with the staff and was told I would not have to pay due to my catastrophic out of pocket max. I had called insurance to verify, and continued with the appointment. Upon arriving for my appointment I was then told I had to pay $200 up front. I explained I had met my out of pocket max and had been told that a prior authorization had been made and I was not required to pay. I was treated with disrespect by the front desk staff. I then had to speak to the billin... read more

Coleman Snell 

on Google

3 months ago

We’ve been trying to get an MRI set up for a week now. The insurance has approved it with them too. My wife called to get something set up, the lady on the phone was very rude. She then said to leave them a message and they’d call her back. They still haven’t called back. I called to set one up, I called 4 times in one day and never got an answer. I finally left a message and still after 2 days no response. This is a very unprofessional clinic. We’re trying to get this done before then end of the year. So we can use the insu... read more