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The Edition
- Apartments
- Austin, TX
About this business
Location details
12489 Research Blvd, Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I don't usually leave apartment reviews unless I genuinely feel like the experience deserves it, and The Edition absolutely does. I know good reviews can be hard to come by sometimes for apartment complexes, but after living here for almost a month, I wanted to share how positive my experience has been so far. I intentionally waited a little before posting so I could get a real feel for the community, and I can honestly say this has been the best place I've lived in so far in Austin. The amenities, community, cleanliness, ... read more
Business response:
Hi Rachael! Thank you for taking the time to share your experience. We're so happy you feel at home at The Edition and appreciate such a thoughtful review!
I've lived here since the beginning of the year. It started as a good experience when vacancy was low, but it quickly turned into a time-consuming nightmare. It began with an ant infestation and management dismissing my concerns. Then my apartment was flooded, and the cleaning job afterward was terrible--my lamps still have dirt and possibly mold growing on them. Later, my A/C stopped working. I emailed management, submitted two maintenance tickets within six days, and even informed them in person. Somehow, they still clai... read more
Business response:
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and take your concerns seriously. While some of the details mentioned don’t match our records, we’ve reached out to you directly to better understand the situation and appreciate the opportunity to address this further. At The Edition, we’re committed to providing a high standard of service and are always looking for ways to improve.
Frequently asked questions about The Edition
How is The Edition rated?
The Edition has a 4.5 star rating with 137 reviews.
When is The Edition open?
The Edition is closed now. It will open tomorrow at 9:00 a.m.