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The Otis
- Apartments
- Chicago, IL
About this business
Location details
1435 W 15th St, Chicago, IL, 60608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
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This is in regards to my experience at The Otis building, where I’ve been living since June 2020 and it’s only gotten worse by the month. 1 star for the building engineer who is the only one that does something useful around here. The building structure is pretty BUT move here IF: 1. You like unresponsive management who does not listen to any concerns but has a social media team that has time to post. 2. You like cold showers. 3. You like paying a maintenance/trash pick-up fee yet trash doesn’t get picked up and no one cle... read more
Business response:
Hi Stephanie, thank you for taking the time to leave us a review. We’re sorry to hear that your experience has not been satisfactory, but we’d love the opportunity to discuss your concerns in more detail so our team can work towards finding appropriate solutions. Please reach out to our Regional Property Manager directly at npinto@flatslife.com with any outstanding concerns and we’d be happy to assist.
2 WORDS…HORRIBLE MANAGEMENT! I love the community of neighbors however the management has made my experience with FLATS horrible! For the past year we have been complaining about water temperatures during a literal pandemic!
Business response:
Hi Chimeka, thank you for bringing this to our attention! We sincerely apologize that this has been an ongoing issue you've experienced. I reached out to our management team and was informed that a technician visited the property to fix the issue, but please let us know if there are any outstanding concerns and we'd be happy to address them. As always, please don't hesitate to reach out to Tracy, the property manager, at tratdavong@flatslife.com.
There is no management. They get you in and leave you stranded. I’ve been trying to reach someone to extend my lease and no one is available to do so. Emailed called left tons of messages and emails. No response whatsoever
Business response:
Hi Lukas, thank you for taking the time to leave us a review. After speaking with the onsite team, we believe your lease options have been discussed and you're aware of the next steps or actions needed to move forward. If you have any additional questions or concerns, please don't hesitate to reach out to us and we'd be happy to assist you.
Management disappears immediately after you sign your lease. I have been here since July and I can’t get ahold of anyone. Multiple areas of the building are dirty or damaged. The grounds crew and maintenance staff are helpful, but management is needed to complete the more daunting tasks. Do not live here if you expect a good landlord to help you.
Business response:
Hi William, thank you for taking the time to share your experience with us. We would like to discuss your review in more detail to determine the areas that you feel still need improvement. Please reach out to our property manager directly at scoleman@flatslife.com. Thank you!
Frequently asked questions about The Otis
How is The Otis rated?
The Otis has a 4.2 star rating with 137 reviews.
When is The Otis open?
The Otis is closed now. It will open at 9:00 a.m.