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The Pointe at Meridian
- Retirement Homes
- Meridian, ID
About this business
Location details
3123 S. Titanium Ave, Meridian, ID, 83642, United States
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The Pointe at Meridian is a beautiful facility and the staff are very caring and helpful including when mom had to go on hospice they shined in every respect in dealing with mom and family members through the end. God bless The Pointe at Meridian and A Place For Mom in helping our family.
Business response:
Thank you for sharing your kind words. We’re deeply touched to hear that The Pointe at Meridian could provide comfort and support to your mom and your family during such an important time. Our associates strive to treat every resident and family with compassion and care, and it means so much to know that their efforts made a difference. —The Pointe at Meridian Team
They aren't what they claim to be. I was very disappointed with their level of service. Very poor
Business response:
Thank you for sharing your feedback. We are genuinely sorry to hear that your experience did not meet expectations. At The Pointe at Meridian, we strive to provide compassionate care and a welcoming environment for every resident, and we take concerns all concerns very seriously. We would appreciate the opportunity to discuss this further and better understand how we can improve. Please feel free to reach out to us directly at gracecommitment@gracemanagement.com. Warm regards, Grace Management, Inc.
My husband died [date removed] and while in Texas for his burial I realized that the February fee of $[removed] was withdrawn from my bank account. When I returned I spoke with them about it and they said I would be reimbursed in 30 days which seems too long for their mistake. It is now March and no check and no one seems to know where it is or when I will receive it. I DO NOT recommend this facility. It's too bad because the actual workers are wonderful folks.
Business response:
Thank you for providing your feedback and letting us know about this issue, Spouse. We hold ourselves to high standards and are truly sorry to hear that we did not meet those expectations in your recent interaction. Please contact us at (208) 207-4090 so we can address your concerns and assist you further. Best regards, The Pointe at Meridian
Frequently asked questions about The Pointe at Meridian
How is The Pointe at Meridian rated?
The Pointe at Meridian has a 4 star rating with 24 reviews.
When is The Pointe at Meridian open?
The Pointe at Meridian is open now. It is open 24/7.