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The Residences at Harlan Flats
- Apartments
- Wilmington, DE
About this business
Location details
401 Justison St., Wilmington, DE, 19801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Public Safety Threat This building is a public safety threat. Between my car being broken into, the constant fire alarms (which go off every week and result in full building evacuations during both the workday and middle of the night), and lack of accountability from the management team, I could not recommend this building less. These issues have occurred for two years with no solution, and we regret not more carefully considering these issues before moving in.
Terrible The infrastructure in this place is terrible. The floors and walls and ceilings are as thin as a piece of paper. You can hear your upstairs neighbors urinating (disgusting) along with the creaking of kitchen cabinets being opened that's how thin they made these units. I had mice in my unit, could hear them running around above me through the nights it was like I was in a horror movie. Upon move in the whole place was disgusting, food still in the fridge, dust bunnies every where, black gunk was on my feet after walk... read more
AVOID! I've been living here for 9 months. Consistent turnover in management staff, but all of them are equally avoidant of emails and phone calls. The fire alarm is painfully loud and goes off about every 2 weeks at all times of the day (including at night), usually for 5-30 minutes. The pretty picture of the pool lights is a facade - they rarely turn the pool lights on. The lifeguards are always closing the pool early and some of them workout in the gym and watch TV while they're supposed to be guarding. Maintenance staff ... read more
Business response:
Thank you for your feedback. It is our goal to provide our residents with the best experience possible, and we are sorry your expectations have not been met. Please contact the office at your earliest convenience as we would like to schedule a meeting and personally address your concerns.
Fire Alarms Overall this place has been great. Great apartments, great amenities, great staff. BUT, if you don’t enjoy evacuating the building CONSTANTLY due to a faulty fire alarm system, don’t live here. I saw reviews back from 2 years ago or so about the same issue, I thought ‘eh, it had to have been fixed after two years.’ NOPE. It will go off multiple times in one day. And they don’t even have the decency to email apologizing and explaining what happened and what they are doing to rectify the issue. You know it is an is... read more
Business response:
Thank you for the feedback. It is our goal to provide our residents with the best experience possible, and we would love to schedule a meeting to personally address your concerns regarding the fire alarm system. Please feel free to contact the management office to arrange a time that works best for you.
Dangerous Place to Live Fire alarms in every unit are defective. Once the alarm sounds will not turn off. Maintenance has to remove and replace, but they replace with another defective unit. Tonight, 2/15/16, the buildings alarm went off. Residents had to actually use their cell phones to CALL the fire department because the buildings fire alarm system is not linked to the fire department. Not only adults occupy the building, but kids too; BPG (the owners of the building) has been given license,by the City of Wilmington, to ... read more
Frequently asked questions about The Residences at Harlan Flats
How is The Residences at Harlan Flats rated?
The Residences at Harlan Flats has a 2.4 star rating with 47 reviews.
When is The Residences at Harlan Flats open?
The Residences at Harlan Flats is open now. It will close at 7:00 p.m.