The Watch Lab

Karan M 

on Google

2 months ago

Great experience! I went in today to get my watch fixed, and they repaired it on the spot without charging me anything. Excellent customer service, very professional, and truly appreciated the kindness. Highly recommend! 

Aamir Ali 

on Google

4 months ago

Took my watch here on Sunday (Rolex) - quoted £20 to have a quick polish which was done perfectly and quickly by a lovely chap. Based on Sunday’s great experience I went back today (Tuesday) with another Rolex to get the exact same service unfortunately for me the person working today must have been the company’s CEO or at least thats what his behaviour was implicit of - rude & obnoxious- seriously needs brought back down to earth and a few lessons on customer service. Clearly working on commission as the price he quoted w... read more

Kevin Rae 

on Google

6 months ago

Popped in just before closing time. Checked prices to remove links from a watch that was bought for me, as other places seemed to be charging a bit over the odds. I handed the watch back within minutes and it now fits perfectly. Polite, quick and excellent service. Will certainly come back here if I need any repairs. 

Ingrid McLaughlin 

on Google

a year ago

I love this man. I went for a gander in Glasgow while visiting my daughter. Found this place and chanced could he fix my Gucci watch. It was done in 10 minutes with enthusiasm and smiles all round. Excellent service thank you so much 

Eleanor Rollo 

on Google

7 months ago

I have a watch that I love and was missing a decorative stone. I took it to the watch lab in Buchanan Galleries. The young man was so helpful, he replaced the stone in my watch which now looks brand new. I received a very professional and prompt service. I would highly recommend them.