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Thornhill Chrysler Dodge Jeep Ram
- Automotive
- Logan, WV
About this business
Location details
FOUNTAIN PLACE MALL, 130 John Wes Evans Dr, Logan, WV, 25601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 7:00 p.m. | |
| Tue | 09:00 a.m. to 7:00 p.m. | |
| Wed | 09:00 a.m. to 7:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 09:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
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I highly recommend using another dealership. I bought a used car from them about two months ago and it has been awful trying to get things fixed that they said they would fix when we signed the paperwork. Also, I’m having to pay over $2,000 to get tags for the vehicle when the lady at the tag office said Thornhill should be taking care of that. My husband went in and talked to them and they said if they would have known our trade in was from GA they would have but now they won’t. I’ve bought several cars before and this... read more
Business response:
We are sorry to hear about the difficulties you have experienced since purchasing your vehicle. We understand how frustrating it is to deal with delays on repairs, trade-in payoff, and tags, especially after being promised support. Your feedback has been shared with our team, and we would like the opportunity to speak with you directly to address these issues and clarify any outstanding matters. Tyler Grimmett Sales Manager (304) 896-9900
Brought my ram 2500 in for warranty work and was told that I had an air filter problem and wanted to charge me $430 for diagnostics fee. Don’t know how they can charge you for warranty work. I’ve never had this happen at any other shop. I didn’t ask them to fix maintenance problems. Would not recommend any type of work to be done at this place……….,
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I originally was going to buy a jeep wrangler from them because my husband bought a brand new 2024 Denali 2500 from the gmc store and had a great experience. So I called and was like I’m looking for a wrangler with blah blah features but I also want the 1 touch top. The salesman said “we don’t have any with the one touch tops because that’s a more expensive feature and it typically doesn’t sale.” So okay, no big deal. I then tell him well what about a front camera. The salesman argues with me that wranglers don’t have a fron... read more