Tidal Wave Auto Spa | Car Wash

SkyDar 

on Google

5 months ago

I used to go to Zips on Sharkey Way, but now I drive all the way across town to the Tidal Wave on Richmond Road—and it’s absolutely worth it. The service is top-notch every time. Just check out the tires: they look wet, like glassy mirrors, but they’re absolutely dry. The crew is professional, hardworking, and always takes the extra time to brush down the car before it enters the wash. They even clean my floor mats. I couldn’t be more pleased. My only complaint? Build more of these. We need more Tidal Waves around town! 

Aziz 

on Google

3 days ago

DON’T EVER COME HERE!! WORST AND RUDEST CUSTOMER SERVICE!!!!! I always clean the interior first and then wash the exterior. While I was doing that, two employees came up to me and asked why I wasn’t using their chemicals to clean my car. I told them I prefer to bring my own cleaners, but the question felt a bit strange. Then they said, with a bad attitude, that I was cleaning the interior without paying for their services. I told them I’ve been here multiple times and could show proof that I paid for washing my cars. He refu... read more

Jackie Norris 

on Google

4 days ago

DO NOT GET A MEMBERSHIP HERE IF YOU WANT TO CANCEL EVENTUALLY!! I pay for two graph-4x monthly memberships, and tried to cancel one of them due to the vehicle being totaled in September. I was told "it's canceled. You wont get charged next month for this one." Come October, I was charged for it again. I go back up there and talk to someone "in charge". He was from Colorado down here trying to get this place back in order. He refunded my October payment and "canceled" the membership for real this time he said. Well now it's ... read more

Emily Wehrman 

on Google

a week ago

Disappointed in customer service at today’s experience at this car wash. I paid the full price for a hot wax tire shine single wash. During the wash, the hot wax malfunctioned and did not come out. I have had this service prior and knew what to expect. When I questioned the employee about it, he was very rude and said what did he want me to do about it? I will not be returning 

Ernesto Caballero 

on Google

2 months ago

Misleading Subscription Policy Disappointing Experience I signed up for this car wash’s ‘unlimited’ wash plan because they advertised it as unlimited. Today was my first day using it. I washed my car around noon, and just a few hours later, it rained and my car got dirty again. Naturally, I went back for another wash the same day, only to be told at the entrance that the plan actually only allows one wash per day. This was never communicated to me when I signed up. I feel this is misleading and unfair. If I had known there... read more