Tidal Wave Auto Spa | Car Wash

Faith Isabelle 

on Google

3 months ago

I went to tidal wave around 4pm on July 16th. The car wash is fine but unfortunately I had to deal with the consequences of negligent team. I went to fill my tires with air but my tires were not filling up at all. If anything, they deflated completely. I was confused so I went to go ask a staff member for help. I was told that they knew it was broken but they forgot to put up signs and cones. Basically, they knew there was a broken machine and did not put up the proper warnings. The entire 2 hours my car was trapped there, ... read more

Morgan Boudreau 

on Google

5 months ago

DO NOT GO! 2024 vehicle damaged and they refused to even refund me for the month. Said I could cancel and they would do nothing else. Beware! ---update The "proof" that it was damaged before is posted bellow. It's a blurry photo that shows nothing. I was told the adhesive was loose prior. There is no adhesive as you can see in my photos it's clips that hold it in place. I was told on site they would do an incident report - site manager confirmed that never happened. He asked what I would like them to do about it, and I ask... read more

Patrick Ridley 

on Google

a week ago

Car wash services are great. They take zero responsibility when the car wash tunnel causes damage to your vehicle. Heard an uncharacteristic noise of something hitting the back passenger side of my vehicle while in the tunnel. I get out to find black grease covering scratches deep in the paint. I showed the employee working the tunnel who said the damage looks like something the tunnel can cause. Management disagrees and avoids the issue. They never return phone calls nor tell you who you can speak with. 

Chastity Slocum 

on Google

4 months ago

I recently canceled my membership with Tidal Wave Auto Spa on Jiles Road in Kennesaw due to a frustrating experience and poor customer service. I purchased my membership during the last week of May and have only had it for about three weeks. Every wash on my account has been used on the same white Lexus. The membership sticker was installed by Tidal Wave and cannot be removed or transferred without damaging it. Today I arrived in a different vehicle (a Prius) and asked if I could use my membership one time for that vehicle... read more

Rand Eberhard 

on Google

2 years ago

High end machines and spacious car wash. It was a fun experience to share with my youngest daughter. I will say that the services are more expensive than comparable places and my vehicle still showed clear signs of dirt. Not the end of the world, i will certainly give it another try as I received exceptional customer service, and the experience overall was a good one.