Tidal Wave Auto Spa | Car Wash

Connie B 

on BBB

a year ago

We have been members for several months. We have only used the *********** *** ***** **, location. Every time we go, we receive incredibly friendly service, and our car comes out clean. Today, however, my car arrived at the wash covered in bird feces due to an unfortunate parking location. And when I say covered, I mean covered. There were thousands of droppings all over my *******. As I entered the wash, the workers still greeted us with a smile. Then. They took extra time to scrub my vehicle. Only once they loosened the dr... read more

Trav T 

on BBB

a year ago

So far I love it. I was truly surprised by the complaints. However, after reading the individual complaints, there was only one I agree had a legitimate issue that wanted a refund for one account after somehow ending up with a duplicate account that had no usage. I found the attendants very helpful and explained I was joining a club that allowed for daily service and I would be billed the normal monthly rate after the first months promotional rate. The majority of the complaints were placed by individuals confused by this co... read more

Sheila M 

on BBB

a year ago

Customer service was second to none.my Cadillac looks brand new. 

Jacob H 

on BBB

a year ago

Amazing place and people. Employees are always happy to help and grounds are always clean. Recommend to anyone that wants first class! 

Megan R 

on BBB

6 days ago

Tidal Wave damaged my vehicle and would not reimburse me. They stated that my mirror simple fell off in my car wash and that I could have hit something even though after reviewing the footage they said it was hit by the brush. Don’t waste your time or money with them. 

Cindy W 

on BBB

a week ago

Terrible company and values. Double charged on monthly plan and they would not return funds. Do not recommend. 

Isabelle H 

on BBB

a week ago

Being that it was our first time at tidal wave I did not expect damage to our vehicle at all. When one of the workers came by with a full piece of our trim that was in pieces, stating that the blower had blown it off. We weren’t upset but definitely wanted them to pay for the part that had to be replaced. We have a 20** ***** *** in good condition. Our car isn’t damaged at all, kept up well, and the piece that broke off wasn’t loose prior to going into the wash at all. We filed an incident report. They claimed they would hav... read more

MANUELA B 

on BBB

2 weeks ago

I had a very disappointing and frustrating experience with Tidal Wave Auto Spa at the ****, **location. On November 6, 2024, I went for what I believed was a one-time car wash. The attendant offered to take my debit card to the machine to make the payment. What I did not know is that, without my authorization, this was used to enroll me in a monthly membership plan. Over the following months, I was charged six times ($53.47 each), totaling more than $320, without ever signing up or consenting to this membership. When I disco... read more

Ted G. 

on BBB

a month ago

do not use Tidal Wave car wash in ********. It will scratch the finish on your vehicle and they will do nothing. I signed a "membership" and when I tried to cancel it they made it extremely difficult and then charged me again bthe following month. BEWARE !!!!!!