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Tidal Wave Auto Spa | Car Wash
- Car Wash
- Mason, OH
About this business
Location details
5300 Kings Mills Rd, Mason, OH, 45040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
RecommendedWent there and tried it out. A bit pricey but they give you supplies to clean windows and wipe down your car. Nice touch to be in shade too so any water can be wiped down before spots appear. Great vacuuming with crevice tool and wider sweeping tool. Plenty of oomph to get the dog hair embedded in the carpet. If you are willing to take advantage of their towels and vacuums at no additional charge, I would use this place instead on Mike’s
Business response:
Thank you for giving us a try and sharing your detailed feedback! We’re glad you enjoyed the shaded cleaning area, complimentary towels and supplies, and the strength of our vacuums—especially for tackling pet hair. We’re happy to know you see the value in the experience and appreciate your recommendation!
Signed up for the free car wash service and cancelled before it renewed however they keep charging us. Now are saying they will not refund even though we have support numbers / messages from before the date of renewal. They turn off many of the brushes due to us having a luggage rack so the whole top of the car (hood included) are not touched and you can clearly see the dirt left - showed them but they said the way it works it would damage the luggage racks. Customer service is not good here.
Business response:
Hi Kris, thank you for sharing your feedback. We’re sorry to hear about the frustration surrounding your cancellation and refund experience. While we follow a consistent policy when processing refund requests, we understand how disappointing it can be when expectations aren’t met. If you’d like to discuss your membership further, our customer service team would be happy to help at 706-938-0991. We value your input and will continue working to improve the experience for all of our members.
Frequently asked questions about Tidal Wave Auto Spa | Car Wash
How is Tidal Wave Auto Spa | Car Wash rated?
Tidal Wave Auto Spa | Car Wash has a 4.5 star rating with 76 reviews.
When is Tidal Wave Auto Spa | Car Wash open?
Tidal Wave Auto Spa | Car Wash is closed now. It will open tomorrow at 8:00 a.m.