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Timpson
- Shoe Repair
- Edinburgh, SCT
About this business
Location details
Craighleith Retail Park, Edinburgh, SCT, EH4 2LN, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Called in today for key cutting and replacement watch battery under the lifetime warranty policy. Jamie was polite and helpful and ticked all customer service boxes. He also sorted out an inconsistency on my lifetime guarantee for future reference 😀. He was bright and pleasant throughout my business there. An excellent member of staff to have at such a busy location.
I came in looking for thicker soles to be put on to my shoes and I was spoken to in such a horrible way by the bald man working there. I was very patient with him but decided to leave it as his attitude was extremely poor and is clear has no customer service and genuinely not a nice man. Would avoid as there are cheaper independent places that actually have good customer service.
Paul was so patient with every customer. Calm, funny, didn't get harassed when the queue built & really paid attention to getting it right for every customer.
Dealt with a chap called Paul couldn't have been more helpful and accommodating and service was first class I will certainly be back.
10/10 customer service today, really impressive! Took 2 x heart rate monitors in for new batteries. The back of one of them was knackered and wouldn’t come off. The Salesman took the time to get it off for me and fitted the batteries. The watches still didn’t work. The salesman asked me to leave the watches with him so he could investigate. I came back an hour later and both watches were working perfectly. Way over and above the customer service you would expect for buying 2 new batteries. Really fantastic service. I co... read more
Frequently asked questions about Timpson
How is Timpson rated?
Timpson has a 4.1 star rating with 52 reviews.
When is Timpson open?
Timpson is open now. It will close at 6:00 p.m.