Timpson

Sabrina L 

on Google

6 months ago

Winton because my favourite boots were on their last legs and was helped immediately. It’s actually hard to fix them and explained the process. I would highly recommend! I wanted to add that after receiving my boots, I am more than thrilled with the result. Angelo was a miracle worker!! 

Pamela yates 

on Google

4 months ago

I would not even give one star . I went to have a new battery in my watch . I was horrified to see him using a penknife to open it rather than appropriate tools . His tough handling resulted in the watch being scratched. Which he seemed unbothered by . I had to remove it and leave . Possibly cobblers should not undertake this work unless trained . 

Carol Haskell 

on Google

10 months ago

I took a pair of expensive shoes in for their first reheeling. The result was poor with new big gaps between the new heel coverings and the leather and a new scuff on the leather of one heel. Having not taken photos of the shoes beforehand I could not effectively dispute the operatives denial of the scuff. The heel work was redone with a reasonable outcome but I am wary of using this branch again. 

Andrew 

on Google

2 years ago

I asked them to engrave some initials on the handle of a silver spoon. Friendly service but the engraving was upside down when the spoon was laid on a table in the normal way. Pretty disappointing to be honest. 

C R 

on Google

11 months ago

Easily the worst customer experience I have ever had from any service provider. The Manager here broke my watch as confirmed by his colleague and the manager denied everything. Aweful and rude attitude which I see has been reflected in other reviews. How he is still here is very questionable. Luckily, Customer Services refunded me after I shared my detailed complaint but I will definitely never return to this Timpson. Andrew at the Sainsbury's Richmond Timpson, however, does provide an exceptional friendly service.