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Timpson
- Shoe Repair
- London, ENG
About this business
Location details
90-94 Old Broad Street, London, ENG, EC2M 1JB, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible place, the store manager Steve badly scratched my watch during an attempted repair, and denied doing so. After 4 more visits and long journeys travelling to the shop he eventually provided a partial refund although this didn't cover the original watch purchase value. This place is a joke and run by cowboys and I'll not return again.
Amazing folks! I have never been to a Timpson where they didn’t want to help (even if it’s a service they don’t officially offer). Steven was the best example of their can do and customer first attitude! I’ll be going back to get my boots restored next!
Stephen, the manager of this Timpson branch, shows a consistently dismissive and unprofessional attitude towards customers. His behavior gives the impression that customer service is not a priority, and it leaves a very poor impression of the business. In stark contrast, the nearby branch at 76 Moorgate, EC2M 6SE (5 minutes away) delivers outstanding service — the staff there are respectful, helpful, and genuinely attentive. If you value good treatment and professionalism, avoid Stephen’s branch and head to Moorgate instead... read more
Stephen, the so-called manager of this Timpson shop, gave me one of the worst customer service experiences I have ever had. I came in with a chain of around 30 keys to get copies made. Instead of helping, he rudely demanded I list them all at once, even though I explained I didn’t want to risk tagging them wrongly. When I tried to reason with him, his response was blunt and disrespectful: “I am not going to make it, go somewhere else.” For a manager to treat customers this way is completely unacceptable. His attitude was ar... read more
Got rubber soles added to my wedding loafers here. The left sole was nearly fully off within a week. I had it redone at the Timpson in Edinburgh but then the right one instantly came completely off. For the last couple of months I’ve had no sole on the right and a very floppy one on the left and the leather soles of my best shoes are now very uneven and in terrible shape.
Frequently asked questions about Timpson
How is Timpson rated?
Timpson has a 3.5 star rating with 63 reviews.
When is Timpson open?
Timpson is open now. It will close at 6:00 p.m.