Timpson

Jessica Weeks 

on Google

2 months ago

Incredibly rude and dismissive service. I have used them before and had to take my boots back 3 times. At £20 for some quick gluing it was not worth it. I have just taken a pair of shoes in, only because they are close by. I had barely got my shoes out before the guy said NO. I said it was a simple job and he just pointed to the back of the shop and said " come and do it yourself then" Unskilled and so rude. 

Maureen Douglas 

on Google

3 months ago

What an impressive service, I was third in the queue and observed customer service at its best. The staff member was so helpful, never rushing, responding fully and offering advice when required. Ten out of ten to Timpsons Sainsbury’s Hereford today. 

nithil ckumar 

on Google

7 months ago

I Just went to buy a battery for a watch. Showed the old one, the staff recognized it and gave the price for one 4.50£ and i confirmed it. Paid the money. Now i was struggling to unscrew the lid of the watch to replace it. I asked if i can borrow a coin. The staff who is working today (14/12/2025 10:20) plainly said “i could have done that for you at extra COST, now i cannot give anything to help you mate” Great Customer service!!!!! 

Eric Noble 

on Google

9 months ago

Had a difficult key that needed some spares it was Sunday and decided to use the local Timpson at Sainsburys in Hereford. On arrival a lovely smile greeted me from Jack who was on shift by himself. What a difference, this is someone who cares about what he does and he does it well. Excellent customer service, i could see he enjoyed his work and he enjoyed helping folk to get a positive out come for all concerned....i have to say he was a pleasure to deal with. Well done Jack and well done Timpsons. 

Carly Webb 

on Google

5 months ago

Really helpful. Very quickly cut my keys for me. Would highly recommend.