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Timpson
- Shoe Repair
- Bracknell, ENG
About this business
Location details
County Lane, Bracknell, ENG, RG42 3JP, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Refused service by a man who pointed out he will not get an extra key cut for me and also says the machine does not cut these keys. I dont believe this as this is a normal metal key used for opening locks and it is not hard to copy the keys from the original and cut them! Timpson is known for cutting keys and they have to do what they are supposed to do; cut keys. Its their job and they are meant to do it for you.
Handed in a watch to have the battery replaced, explaining it was for someone who was visually impaired. When I came back, the young man in the shop said ‘it’s on me’ and didn’t charge… reason being, he had NOT even opened it. Why do this? I would have rather he told me that he could not open it. DO YOUR JOB!!!!!
Twice I've been in there in the last 3 weeks and both times "leigh" has been flippant and rude. When I asked him how long for my boots to be heeled his response "when I'm done". I would suggest some customer facing training.
I called to get a rough estimate for a simple repair — sewing one side of a backpack handle back on. Before I could even finish explaining, the person on the phone rudely interrupted and told me that I would not call a gardener for a quote for my garden without seeing it?? For god sake, its a handle repair... I would have accepted his reasoning with a bit of a professionalism, if you don't fancy working Sundays or answer phone calls, then don't advertise your services and phone number online?
My bag broke on the seam and it wasn’t a repair I could do myself, So I brought it over to this branch in hope that something could be done. We weren’t sure if it was possible as the layers were very thick. (A well made backpack) The guy that was working said he would try as I done my shopping, I was absolutely thrilled that when I came back and He had managed to repair it, thank you James! I use this backpack for everything!!!! Great service and kindness which you don’t experience everywhere.
Frequently asked questions about Timpson
How is Timpson rated?
Timpson has a 3.8 star rating with 43 reviews.
When is Timpson open?
Timpson is closed now. It will open tomorrow at 9:00 a.m.