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Timpson
- Shoe Repair
- Stoke-on-Trent, ENG
About this business
Location details
SU39 The Potteries Shop Centre, Stoke-on-Trent, ENG, ST1 1PS, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | 10:30 a.m. to 4:30 p.m. |
Came in to get my shoes sorted and Lee did an amazing job and his customer service was excellent. Thank you Lee for your help.
Business response:
Thank you for your wonderful feedback! We’re delighted Lee could help and provide excellent service with your shoes.
Visit your Hanley store today (11.01.26) I was served by Lewis . I received amazing customer service . My shoes were ready the same day even though he was very busy. This was so appreciated as it saved me a return journey. He's a credit to your company
Business response:
Thank you for your wonderful feedback! We’re thrilled to hear that Lewis provided such efficient and helpful service and that your shoes were ready the same day. We’ll be sure to pass your kind words on.
I came to timpson Asda tunstall on 10/12/2025 to drop off a pair of shoes to be re glued and was meet by sales assistant Dylan saying he wasn’t trained to mend shoes so wouldn’t take them in,and was told by Dylan to come back Friday.he then went back to his phone. I was gobsmacked as timpston is known for shoe repair and key cutting and to have someone working that doesn’t know how to do his job is laughable.So a very unhappy customer 😡 Went back today and was served by the manager John and must say a better outcome
Business response:
Thank you for your feedback. We’re very sorry for the initial experience you had at our Asda Tunstall branch, but we’re pleased to hear that John was able to provide a positive outcome when you returned. We appreciate you taking the time to share this with us and hope to continue providing you with the service you expect in future.
Frequently asked questions about Timpson
How is Timpson rated?
Timpson has a 4.2 star rating with 64 reviews.
When is Timpson open?
Timpson is open now. It will close at 5:30 p.m.