Tops Comprehensive Breast Center

Jennifer Warren 

on Google

4 months ago

I am having the same billing problems as others. Agree that the staff is great but they are allowing their billing department to destroy their business and reputation. When I first received a bill from them which I wasn't expecting I called my insurance company. They indicated that I was not obligated to pay it, they were required to accepted what was paid based on their agreement. My insurance company spoke to them with me on the phone and they agreed it should be written off. She said it would be taken care of. A month lat... read more

Isadora Breeding 

on Google

3 months ago

Staff is always great - sadly I won’t be using them this year. I received a bill almost a year after service. Called my insurance and TOPS sent 2 insurance requests to pay. They paid the first and denied the second - rightfully so. 3 months into discussing the bill with their billing company, Solis, I’ve gotten nowhere. They are always escalating the review and never resolving. 

Lisa Lun 

on Google

2 months ago

TOPS is a great option for your yearly mammogram. The staff are professional and personable: front desk, scheduling, imaging specialists and doctor. And, as a patient, I appreciate the clinical disinterest during a rather undignified experience. It takes longer to do the paperwork than the imaging itself. I took one star off because of normal hospital bureaucracy of making sure orders have been received and past images have been sent over. They are quite strict about requiring past images. 

Amanda Barreto de Camargo 

on Google

5 months ago

I’m not impressed with their customer service. First they confirmed my mammogram would not have any costs for me due to my age, and also confirmed the location was in Network. Now I got a claim to pay more than 400$ and it came as another provider, which is completely against the no surprises act. They also collected more than 200$ upfront for my ultrasound , and turned the claim was just 15$. Anyways a mess place, will never go there again. A complete disrespect for patients. 

Georgeanne Baldwin 

on Google

2 months ago

I was completely comfortable in the setting. Plenty of privacy. The staff was kind and gentle. Mammograms have improved drastically over the years and im happy to say that im not dealing with pain or tightness on the equipment. 5 stars!