Tops Comprehensive Breast Center

Isadora Breeding 

on Google

a month ago

Staff is always great - sadly I won’t be using them this year. I received a bill almost a year after service. Called my insurance and TOPS sent 2 insurance requests to pay. They paid the first and denied the second - rightfully so. 3 months into discussing the bill with their billing company, Solis, I’ve gotten nowhere. They are always escalating the review and never resolving. 

Sophie Becker 

on Google

2 months ago

I am very disappointed with my experience at TOPS regarding billing and administrative support. Following both my routine mammograms this year and last year, I was advised to undergo an ultrasound due to dense breast tissue. Subsequently, I received bills totaling $742. I made numerous attempts to contact the billing department to resolve these charges, but was repeatedly informed that they do not accept phone calls. I was assured on multiple occasions that my inquiry would be followed up and that I would receive a return c... read more

Jennifer Warren 

on Google

3 months ago

I am having the same billing problems as others. Agree that the staff is great but they are allowing their billing department to destroy their business and reputation. When I first received a bill from them which I wasn't expecting I called my insurance company. They indicated that I was not obligated to pay it, they were required to accepted what was paid based on their agreement. My insurance company spoke to them with me on the phone and they agreed it should be written off. She said it would be taken care of. A month lat... read more

Amanda Barreto de Camargo 

on Google

3 months ago

I’m not impressed with their customer service. First they confirmed my mammogram would not have any costs for me due to my age, and also confirmed the location was in Network. Now I got a claim to pay more than 400$ and it came as another provider, which is completely against the no surprises act. They also collected more than 200$ upfront for my ultrasound , and turned the claim was just 15$. Anyways a mess place, will never go there again. A complete disrespect for patients. 

Lori Maldonado 

on Google

6 months ago

The desk and ultrasound staff are great. The billing department is a complete mess and will turn you in to a collection agency even after you tell them they had the wrong insurance information. EVERY YEAR I get a $400 bill from then that should be 100% covered by insurance and have to go back & forth with these people!!! Filled out the paper work online before I got there. Filled it out again when i DID get there. I gave them the new card at the appointment. It feels like they are trying to get money from both the pat... read more