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West Quay Shopping Centre, Food Terrace, Southampton, SO15 1QF, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Honestly, I’m absolutely fuming. I ordered beef, and they sent me chicken instead. It’s not rocket science, even a child can tell the difference between the two. They clearly couldn’t be bothered to check the order and just sent whatever. The food was all messed up and smelled bad, as if it had gone off. It was impossible to eat something that looked so questionable, so I threw it in the bin. I want my money back. This is just lazy, sloppy work and completely unacceptable. Sort it out.
Went for dinner this evening. Workers seemed very lacking interest in serving to be honest. Was very slow being served but it was a Saturday evening so will bear that in mind. They do tasty burritos but my complaint is that over the years the burritos have got small and the guy who did mine today was not very generous with fillings etc especially for a medium that is 8 quid plus so may not return much in the future which is a shame. They only seem to respond to positive reviews on here aswell lol.
The food itself was good in the end however… service was pretty dire. They didn’t inform me they were out of items until the process of making my burrito had begun so I therefore felt I had to commit to the burrito I didn’t actually want. I do feel like if you’re out of chicken, the beef should be served for the same price. The staff were not staffing. I genuinely just felt awkward and like they were a bit annoyed. One member of staff was on his phone with gloves on, not giving the impression of great hygiene. Sad as I’v... read more
Servers (mine was leah) manage to combine being both incredibly friendly and efficient. Portion size is fantastic while tasting fresh so best of both worlds. Fast and fresh food with good sauce options and the vegan option tastes fantastic to the point I order either beef or vegan.
Honestly the food had me stuffed 😭 Bought a big burrito thinking it's going to be light work, but I wasn't ready to be met with a burrito nearly the size of my head! For £11.50 I feel like I got my moneys worth, especially with the £3 extra for chips and a drink. Albeit, the AriZona iced tea wasn't flavorful, it was alright at best, but the chips were just 🤌❤️ The staff were all friendly and really polite, especially the employee, Carla, who did a phenomenal job wrapping my burrito. I'll definitely be coming back here, a... read more
Tortilla Southampton has a 4.4 star rating with 673 reviews.
Tortilla Southampton is closed now. It will open at 11:00 a.m.