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Tortilla Stratford
- Mexican
- London
About this business
Location details
First Floor The Galley Westfield stratford city, 213 The Balcony, London, E20 1ES, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:30 p.m. |
Love love Tortilla but shame about the staff in the Westfield Stratford site. Some of the women on the service line are so miserable and lack customer service skill making it a poor experience overall. Extremely STINGY with the portions. I don't get any beans, sour cream or cheese but can only get a tiny stingy portion of salsa! Food bangs though and loyalty collection is great and highly recommend to download the app and collect. Every 5 or so you get 1 free! Chicken is halal.
The food is very good, my burrito was delicious. But the staff was very rude. The younger employee was nice, but the two older ones were rude and stressful. They don’t let you time to think about what you want to eat, one of them didn’t even let me think for more than 2s and just chose for me. It goes without saying that it was all done in a very rude way. So the food is good but the staff stressed me out.
Worst service ever. Ordered from uber eats and apart from the drinks being delivered not chilled, the packaging was terrible. All smashed, sauces and rice everywhere. 30 pounds to the bin. Overpacked in one weak paper bag broken with all the sauces and wet
I went today to get a burrito bowl, the first lady started making a burrito and then as i said oh sorry i asked for a bowel she kissed her teeth at me and it was really rude and disrespectful, they also got my order wrong and got my order mixed up with someone else’s, as they weren’t communicating properly and then another lady kissed her teeth at me who was working there. I find this behaviour completely unacceptable and disrespectful as a customer.
Staff were super unfriendly and one of them even had some attitude. It’s one thing to hate their job but when it comes to customer service, they should’ve performed better. Will never come back to this location ever again. Do better.
Frequently asked questions about Tortilla Stratford
How is Tortilla Stratford rated?
Tortilla Stratford has a 4.5 star rating with 1,957 reviews.
When is Tortilla Stratford open?
Tortilla Stratford is open now. It will close at 9:30 p.m.