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Towers at Greenville
- Apartments
- Greenville, DE
About this business
Location details
210 Presidential Dr, Greenville, DE, 19807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not what it used to be Initially things used to be really great but management has had ongoing changes and in my opinion has really deteriorated. Maintenance requests take a really long time to get done including caring for the building itself. Communication with the office is difficult and staff is very rude sometimes. Our rent prices continue to increase even though services such as complimentary snacks in the morning (stopped through covid and never re-started). I miss the social events and Christmas gatherings they used ... read more
Business response:
Thank you for taking the time to leave us your feedback and we are disappointed to hear that you feel your experience has deteriorated. We strive to maintain a 5-star community for our residents and are concerned to read this review. Please reach out to us directly so we can hear more about your experience. We look forward to turning your experience around soon!
Started off good, has gone downhill I have lived here for 2 years and things started great. The building is nice and there were nice amenities. Our contact person left or got fired a few months in, so we began having communication difficulties with management. The fire alarm goes off a lot. like A LOT. And no one ever clears us to go back into the building so we just kind of hope nothing is on fire this time. Amenities like the gym have been shut down since covid started and not opened back up, but the price stayed the same.... read more
Business response:
We appreciate you taking the time to share your feedback with us. We are disheartened to see that you feel as if your experience has declined, and we want to do whatever it is we can to change that. We will be sure to look into your concerns regarding communication and make all necessary adjustments. As always, please reach out to our team is you wish to discuss this or anything else. Thank you.
Unwelcoming Uncaring attitude and confusing “I only speak with applicants” policy. If you’re trying to help a family member move in here, or even trying to get information for them, you can forget about being treated with courtesy. There is no reason for the condescending way they speak to people. They act like they’re paying you. Who’s to say I’m not a prospective applicant? Very bad customer service. This feels like the type of place that uses your need for housing against you. They had the nerve to ask “What you got denie... read more
Business response:
We appreciate you taking the time to share your feedback with us. We are sorry to hear about your experience and apologize for any inconvenience or frustration you may have encountered with our team. We strive to provide top-notch service to all, and we regret that we fell short in your case. Our goal is to make the application process as clear and smooth as possible, and we would be happy to further discuss the situation at hand.
Frequently asked questions about Towers at Greenville
How is Towers at Greenville rated?
Towers at Greenville has a 3.2 star rating with 10 reviews.
When is Towers at Greenville open?
Towers at Greenville is closed now. It will open at 8:30 a.m.