Toyota of Dallas Service

Josh 

on Google

3 months ago

After my Prius had battery trouble one afternoon, the service department here was helpful to take in the car less than two hours before closing, evaluate the issue, and replace the battery, all within an hour of me arriving. I appreciate their prompt helpfulness and expertise! Located on a major freeway north of downtown Dallas, they have a large waiting room with free coffee & water and a small shop. 

Wen S 

on Google

a month ago

Today must have been an especially busy day for the Toyota service center, because they completely forgot about my scheduled service and left me waiting for two hours with nothing done. I had an appointment and even arrived 15 minutes early. After waiting about 20 minutes in my car, someone finally came to take my key and assign me to an agent. The agent assured me that my service would be finished before 5 p.m., since that’s when they close. However, after waiting for two hours, I noticed the service doors closing. I went... read more

Saleem Shareef 

on Google

a week ago

I had a bad experience with Toyota of Dallas. I had a recall through the Customer Support Program. Russell the service director provided very poor service. I waited weeks and got promised call backs which would be either late or never happen. Beyond poor communication and an inconvenience to the recall, they placed blame on me and had me pay for a rental vehicle when initially when the recall campaign was open, they would take care of me. After half of year back and forth with corporate and Russell, they still had me pay out... read more

Ha Nah 

on Google

a week ago

I did my second service on September 25. My car is still fairly new — just 1 year and 3 months old. At the time, I was told that everything was in good condition and showing green lights. But today, while I was driving, I suddenly heard a grinding sound coming from the front of the car — I think it might be from the engine. The sound gets louder as I speed up, and it felt too unsafe to continue driving normally. I could only drive at 15 mph just to make it home. I don’t understand how this issue wasn’t noticed during the ser... read more

Kayla Hartness 

on Google

3 months ago

If you want to save time, energy, and avoid a major headache, I highly recommend finding a different service department. I gave them three chances solely because the service was included with my vehicle purchase. The first experience was average. The second was disappointing—but instead of leaving a negative review, I reached out privately, hoping things would improve. Unfortunately, after giving them a third chance, nothing has changed. I visited in mid-June, and as of now, the service is still incomplete. There has been ze... read more