Toyota of Grapevine Service

Edward Ledezma 

on Google

a month ago

Update: Salesman came in and spoke with his supervisor who said there is nothing they can do because it’s not a safety issue. I was told by Ravin on the night I purchased it (I have timestamp photos I took in the lot) telling me to put air and come back if it turns back on but yet they are telling me its a sensor and I need to go somewhere else and pay for it. DO NOT BUY A CAR HERE. Per usual another car dealership with predatory sales team. First post: Bought a car and literally was given it with the tire pressure light on... read more

devon 26 

on Google

2 months ago

We just bought this RAV 4 from Toyota, we took it in because to warned us on the dash there is an issue with hybrid system, they tell us it’s fine and send us on our way. 2 days later it’s parked on the side of the highway due to hybrid is down. They offer no assistance in towing and because someone didn’t want to find the issue we’re stranded with a 300 dollar towing bill just to send it back to the same people that just sold us the car. 

Billy Hughes 

on Google

2 months ago

First time Tacoma owner and took it to Toyota of Grapevine for my 10k maintenance and questions. The maintenance was easy, but Kristina Cook went out of her way to answer my questions regarding my truck. She took time to walk me to my truck to point out some features. If Kristina continues to service Toyotas, I will follow her. Friendly and professional. 

Frank Gonzalez 

on Google

a month ago

Horrible service for toyota reputation is shame I’m customer for over 10 years and now that they stripped the oil pan plug assuming that they didn’t but sure they want to charge replace all pan part for over thousand $$ by easy way clean mechanic mistake NOT toyota special this location and this is the second bad experience that first time they broken my mirror but their agree their mistake and simply the mirror was replaced but this time I hope the manager or someone take really care of the customer if not forget I came in ... read more

Juan Castro 

on Google

2 months ago

Kristina Cook was my service technician. I've never been to this dealership for service but decided to take my dad's truck for service since I work close by and it was convenient. Kristina provided excellent service from the start and handled a recall and provided me with a rental with no hesitation. She provided me with a list of services that were recommended and not once did she push these services onto me like other dealership technicians. I am happy with my experience and will definitely return in the near future. Thank... read more