Toyota of Grapevine Service

Ariana V. 

on Yelp

a month ago

This review is solely for the service department as we did not purchase our 4Runner here. The service department is efficient, kind, and super flexible. I've dropped off my vehicle both times and had it completed in a timely manner. They do of course let you know about recommended services, but I didn't feel pressured even when I declined a few of them. The only real downside was they initially had offered to buy my car off of me and put me in a new 4Runner, which I did not want to do. I didn't feel pressured initially, but ... read more

Jennifer A. 

on Yelp

3 months ago

Bought a used (1 year old) car here. Sales person was nice, but wanted to note a few things about purchasing a used car from them. 1. They will charge a "reconditioning" fee of $1200-$3000 on top of what the price is listed online. You supposedly can negotiate this down a bit, but we were told never lower than $1200. 2. We were told most used cars come with only one key fab. 3. Most used cars don't come with floor mats. Not sure the reasoning behind this one, but apparently that's common there. Besides these few surprise... read more

Evelyn R. 

on Yelp

7 months ago

I went to the dealership to buy my first car and Andrew was the sales representative that help me and I can honestly say that he went above and beyond to help me with everything from A to Z he made the process that normally takes forever feel like nothing 10/10 if you need a new or used car ask for Andrew! 

Patricia W. 

on Yelp

7 months ago

My daughter and I want to express Special Recognition and Appreciation of our salesman Armando Ortiz, for the Outstanding service he provided. He was very friendly, patient, honest, and eager to help us find the car we wanted and needed. His exceptional knowledge of the cars available in inventory provided with a variety of great choices and in narrowing it down to Exactly what we wanted and needed AND at a Great price!!! We are Extremely happy and satisfied with our purchase. Our sesrch experience was smooth. Pleas... read more

Gearard L. 

on Yelp

8 months ago

Big Will was the man. He made picking up my new vehicle really easy and was amazing to work with. Would recommend him and this dealership. 

Faraz B. 

on Yelp

9 months ago

Even though I was a first time car buyer Big Will and Lomax helped me get the beautiful new 2024 tacoma. Exceptional service 

Sphinx D. 

on Yelp

10 months ago

I am raising my rating from 1 star to 4 stars. The sales rep Omar reached out to me and very graciously agreed that the key fob issue, was not a proper transaction. I received just a partial key fob at the end of the sale, not metal insert not backup 2nd fob. He had a locksmith program a new key fob and with the metal key insert. I am very thankful for Omar's assistance. Unfortunately I can't give 5 stars because I had to make a stink in order for them to satisfy me. And because I don't agree with advertising a lower price t... read more

Sandy R. 

on Yelp

10 months ago

My service visit with Peyton was great! Took my truck in for 10k service. My tech, Peyton, welcomed me and seemed genuinely interested in my service appointment needs. We discussed the service and he also answered several real questions I had about my 2024 Tundra. Overall good service and I hope Peyton is the tech I work with going forward. 

Karen D. 

on Yelp

10 months ago

All in all I had a good experience here as I purchased a new Toyota. Ash, Jim, Diego, Jeff were all helpful and professional through what is always a stressful situation. Very willing to work with me. Did I pay too much? Of course! It's a car dealership! But the guys made it a pleasant process and I'm happy with my car, hopefully for a long time.