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Toyota of Richardson Parts
- Auto Parts & Supplies
- Richardson, TX
About this business
Location details
1221 N Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Mr Chin, thank you for your kindness service today! It was so amazing moment for our family.
I scheduled an appointment for a simple oil change and tire rotation, but after waiting over two hours, nothing had been done to my car. When I asked about the delay, Brandon, the service advisor, blamed “scheduling issues.” When I tried to understand further, he became defensive and blamed another advisor for the mix-up. It’s frustrating to see such poor communication and lack of accountability. I expected better from Toyota of Richardson. Unfortunately, I won’t be returning for future service.
These guys have always treated us good. If they say it’s in stock the part in fact will be and if they don’t they’ll order it. Unlike another large Toyota dealership nearby!, 👉🏼Toyota of Dallas will tell you it’s in stock and when you go to pick it up you’ll get a “we can’t find it, sorry!”🤷🏼♂️🤦🏼♂️
Came for oil change special. They are ok. The process of dropping car and picking up is unclear. No one tells you where to go. Your car isn't pulled up, you have to find someone to get your car. And if there's more than one person waiting then it's honor system on who's waiting first. Doesn't seem that hard to get walkie talkies and pull up your car like other places do.
The Service Tech told Me it only take 7 or 8 minutes to have a Door Opening Only Key made for My 2007 Avalon after about 35 minutes I went back to check the Status ... He was So Professional & Courteous He went & Got My Key & Comped the $35 FEE for Me ... I was Shocked but Truly Greatful. What Incredible Above & Beyond Customer Service by this Service Dept Advisor !!!
Frequently asked questions about Toyota of Richardson Parts
How is Toyota of Richardson Parts rated?
Toyota of Richardson Parts has a 3.4 star rating with 147 reviews.
When is Toyota of Richardson Parts open?
Toyota of Richardson Parts is open now. It will close at 7:00 p.m.