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TRI-AD -- Benefit Plan Administration
- Financial Services
- Escondido, CA
About this business
Location details
221 W Crest St STE 300, Escondido, CA, 92025, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have money in a Company benefit plan Commuter account that I have been trying to access for a parking reimbursement for the last few months. I've been told by the Tri-ad ************* Department 'supervisor" that they do see more than enough money in the account, but for some reason one of their employees moved it the entire balance out of the account on 6/26/22, and I do not know where that money is now! I've submitted reimbursement requests several times, following their directives EXACTLY, but the requests have been den... read more
I have money in a Company benefit plan Commuter account that I have been trying to access for a parking reimbursement for the last few months. I've been told by the Tri-ad ************* Department 'supervisor" that they do see more than enough money in the account, but for some reason one of their employees moved it the entire balance out of the account on 6/26/22, and I do not know where that money is now! I've submitted reimbursement requests several times, following their directives EXACTLY, but the requests have been den... read more
Business response:
This client is transitioning their commuter plan to another vendor. It is the responsibility of the Plan Sponsor (client) and the new provider to notify participants of the change in administrator and any restrictions on accessing balances, blackout periods, account access information, etc. When contacted, TRI-AD relayed meaningful transition information to ****, explaining the blackout and transition. Restrictions and access to funds are not limited to ****. They impact all participants and are common when switching adminis... read more
left on hold for 45 minutes 3x. they cannot process the simplest of information for Cobra. customer service is ZERO. they simply do not respond. i don't know what their problem is but people need help with their benefits, it's not a joke.
Business response:
In summary, her complaint is not valid and cannot be corroborated. TRI-AD administers COBRA benefits for ********** ***. An employee of ********** ***. is offered COBRA upon termination of employment. Once terminated, ********** ***. notifies TRI-AD of termination and COBRA eligibility via file feed. Jan ***** has not yet terminated from ********** ***., therefore, TRI-AD does not have COBRA information available for Jan *****. Jan was notified of this several times. Additionally, we cannot confirm she was on hold 3 times fo... read more
Frequently asked questions about TRI-AD -- Benefit Plan Administration
How is TRI-AD -- Benefit Plan Administration rated?
TRI-AD -- Benefit Plan Administration has a 1.5 star rating with 21 reviews.
When is TRI-AD -- Benefit Plan Administration open?
TRI-AD -- Benefit Plan Administration is open now. It will close at 5:00 p.m.