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Tri City National Bank
- Banks
- Wauwatosa, WI
About this business
Location details
10859 W Bluemound Rd, Wauwatosa, WI, 53226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Had a ***** loan with them and in the middle of home renovations they decided that because in a picture the siding was off the house and the garage is due to be torn down, the house was now worth less than the ***** amount so they froze the account and ground the process to a halt. They tote "get a ***** for home improvements" but if you actually start the work of removing old to replace with new but they see the work during that process they will freeze your account and say the house is worth less. They can not comprehend t... read more
Had a ***** loan with them and in the middle of home renovations they decided that because in a picture the siding was off the house and the garage is due to be torn down, the house was now worth less than the ***** amount so they froze the account and ground the process to a halt. They tote "get a ***** for home improvements" but if you actually start the work of removing old to replace with new but they see the work during that process they will freeze your account and say the house is worth less. They can not comprehend t... read more
Business response:
Dear *******,Thank you for your review. I appreciated the chance to personally speak with you and come to a resolution. If there is anything more I can do to assist you, please feel free to contact me directly at ************. Sincerely,**** **** Senior Vice President | Chief Retail Lending Officer Tri City National Bank
They keep closing my account and Im fed up because it happens so often I had to get my truck towed because I had no gas and my account was closed because they thought Im a scammer and this has happened multiple time and told the bank to do something about it but they cant they said because its a security thing but Ive had to struggle with were I get my paycheck and they close it its my money why do they have to close it seriously I had to buy food and put gas on my truck but the card was frozen and had no food no gas and had... read more
Business response:
Dear *******,Thank you for taking the time to speak with me today. I'm glad we were able to resolve your debit card issue. If there is anything more we can do, please feel free to contact me directly. Sincerely,****** ******????Vice President | District Manager Tri City National Bank P: ************ E: *****************
I had two transactions that made my account negative. One transaction I forgot it was to come out so I was going to cover the transaction and fee. The second transaction was from my son ****** who charged my card even after I paid him cash. However he did refund me through cash app which brought my account to a -$31.91 on 05.15.24. I check my account at 6am this morning before leaving for work and deposited in the drop box $35.00 to cover the fee. I receive a call that my account is still in the negative because a pending fe... read more
Business response:
Dear ************,Thank you for your review. I'm glad we were able to speak on the phone and resolve your issue.I appreciate that you continue to trust us with your banking relationship. As I mentioned, we will use this as a coaching moment with our staff so we can meet our promise, and your expectation, of unparalleled customer service. Please let me know if there is anything more I can do for you.Sincerely,**************************************Assistant Vice President * District Manager
Instead of sitting down with me and explaining why they were closing my account, which would have saved me a lot of heart ache and a lot of money from a love scam online, they just closed my account with a cryptic excuse without warning one day when I went to the bank.
Business response:
Dear ****,Thank you for your review. We appreciate your feedback and will consider ways to improve our communication in similar instances in the future. Sincerely,Your friends at Tri City National Bank
This bank has does not respect its' clients. I received an email from them to complete a survey on my recent visit. I completed the survey, clicked submit. I received a "Thank you" for completing the survey and offered a free gift however I had to pay for shipping. Which I did by entering my bank card information. Somehow they billed me the $7.98 for shipping and an additional $82.45. I called the bank and filed a dispute against the company which Tri-City sided with them and approved the charge then charged me an overdraft ... read more
Business response:
Dear ******,Thank you for your feedback. Per our phone conversations, Tri City National Bank determined that you received a pop-up ad for a purchase which was not prompted by your completion of a Tri City National Bank requested survey. However, as a courtesy, we did refund your account for the fees you incurred. Please feel free to contact us should you have any additional questions.Sincerely,********************* Senior Vice President
Frequently asked questions about Tri City National Bank
How is Tri City National Bank rated?
Tri City National Bank has a 4.2 star rating with 46 reviews.
When is Tri City National Bank open?
Tri City National Bank is open now. It will close at 5:00 p.m.