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Trinity Health IHA Medical Group, Primary Care - West Arbor
- Walk-in Clinics
- Ann Arbor, MI
About this business
Location details
4350 Jackson Rd, Ste 200, Ann Arbor, MI, 48103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
First time Doctor Visit went fine. First time Checking out… horrible experience. Patiently waited at Check-out window until woman gossiping was finished gossiping who then told me to check-out at the front desk…went to the front desk where I was cut in line twice and told to wait in line once I addressed being cut twice “in line“. Do better this experience could have been avoided. Something so simple as checking out should not have been so complicated.
DR.Benjamin Kaplan is my primary care doctor. He is such a wonderful doctor. He cares for his patients' well being. The nurses Melanie and Debbie are so nice. I am very thankful for the doctors and nurses, front desk and the whole clinic 🙏 .
I visited the urgent care at this location and had a great experience. They were going close in 40 minutes but we didn't feel like we were rushed in a bad way. We received great care from all, the Dr. was very thorough with examining my daughters toe injury and she made sure we understood the future care well. I believe we were only there for an hour and a half on a Saturday afternoon.
I'm extremely disappointed in my visit to Trinity Health West Arbor. I went as a new patient, expecting to conduct my annual physical and do routine blood work. Only after the appointment was i informed this was not a physical, but rather an 'office visit' and that all of the 'routine covered annual blood work' was actually going to be billed in full because it 'couldn't be a physical.' Therefore, I was unable to use my insurance. When i called to rectify this, i was met with extremely rude comments about how i just don't un... read more
The billing department is extremely disorganized and unprofessional. They overcharged me 2.5 times more than my copay for all of my visits. Once I finally realized the mistakes and asked to be reimbursed, they said it wasn’t possible. Additionally, all of the good doctors have left this facility, probably due to poor leadership. If you care about your and your family’s health and well-being, take them somewhere else!
Frequently asked questions about Trinity Health IHA Medical Group, Primary Care - West Arbor
How is Trinity Health IHA Medical Group, Primary Care - West Arbor rated?
Trinity Health IHA Medical Group, Primary Care - West Arbor has a 2.8 star rating with 124 reviews.
When is Trinity Health IHA Medical Group, Primary Care - West Arbor open?
Trinity Health IHA Medical Group, Primary Care - West Arbor is open now. It will close at 6:00 p.m.