Trinity Health Medical Center - Schoolcraft Campus

Nadine Ayoub 

on Google

a year ago

I had a very disappointing experience with the receptionist at this office. I called to schedule an appointment with a new GYN doctor and spoke with an unfriendly receptionist who gave me the available dates. I booked an appointment over the phone, but later checked the MyChart app and found an earlier date that worked better for me, so I scheduled it there. When I called back to cancel the original appointment, the receptionist was extremely rude. She started by questioning my insurance, claiming one of the insurances on f... read more

Natasha M. 

on Google

a year ago

I’ve NEVER had an experience in the medical field like I had today. I arrived 30-40 minutes PRIOR to my scheduled appointment, waited 20 minutes past my scheduled appointment time to ask when would I be seen and was told I was next. I was pulled back into the room 10 minutes after that and sat with no services provided for an additional 20 minutes. After explaining to the receptionist how I had waited over an hour to be seen for just an annual exam and to cancel my appointment because I had to work she showed no empathy, no... read more

Karen Graham 

on Google

2 years ago

I've been a patient at Trinity Health Michigan (THM) for years. My wonderful therapist received another opportunity and referred my to Dr. Saroog. Totally disappointing. I called the office and spoke to the receptionist, whom was great. I was informed I had a grace period for 15 minutes, I arrived 1 minute prior to my appt ending. She (Dr. Saroog) would not come out and speak with me, this was my first visit. I felt mentally, physically, and incredibly filled with anxiety. I asked if she would speak to me for a minut... read more

Stacey 

on Google

4 years ago

Everyone here is extremely nice and wonderful. I had a very good experience from the time I walked in to do my COVID screening, the the ladies health receptionists and especially Mary (who did my mammogram) and Brooke (who did my ultrasound). Brooke and Mary were extremely professional, understanding and kind. Very happy with my visit. 

Julie Witkowski 

on Google

4 years ago

Aweful first time experience here having blood drawn for tests. Entered with my own face mask. Had to check in at wellness desk (temp ck etc) told I had to switch to hospital mask. It didn't fit my ears and made my hearing aids pop out. (Which I had to remove) their comment was "oh yeah they don't work well with hearing aids" no other option offered. I was given a number ticket to go wait for the registration person to call me. I sat a long time not knowing if they called me. Finally I hear a six so I went up and asked if th... read more