Trinity Health Michigan Heart - Livonia Hospital

Jonathon Shanks 

on Google

11 months ago

Went in for an echocardiogram. Arrived 15 minutes early like I was supposed to, checked in with the receptionist, filled out their paperwork. I waited for over an hour. When I went back to the receptionist to verify I was checked in it turns out that I was NOT, and on top of that the echo tech had already gone home for the day without first seeing if I was there. They tried to blame me for waiting for an hour, but I was giving them the benefit of the doubt because I didn't think they could be that astonishingly incompetent a... read more

Lori Burack 

on Google

4 months ago

Long wait times, puts on hold & never comes back! I was told when questioning how long I'll have to wait, you can always hang up! 

kathleen davis 

on Google

7 months ago

Sending my patient to Michigan Heart at Trinity Health Ann Arbor. Waited on hold to schedule an appointment over 40 minutes and gave up. 

Larry Villavicencio 

on Google

a year ago

Phone receptionist are the worst of its kind, they do not care, faxed a referral order then called after 2 days and they said that they could not see our patient because she has no Epic chart record and refuses to make one for her. date of call is 5/2/2025 bet 4:15 to 4:30pm .... Trinity Health Admin pls check this people from the comments here looks like front desk and reception is on bad shape 

Linda Mitchell 

on Google

6 years ago

Horrible experiences trying to make appointments here. The front desk/receptionist staff are beyond rude. They have no compassion and are in the wrong field. I took my ailing mother there after she was hospitalized and told by the cardiologist to follow-up with him in 7-10 days in the office. It took over a month to get the appointment...after I got mom there, we checked in and then the receptionist called me back up and told me we would have to reschedule because the doctor was delayed on an emergency. The next available... read more