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Twist Broadband
- Internet Service Providers
- San Jose, CA
About this business
Twist is a new broadband provider in San Jose that offers gigabit speeds, a fair everyday low price, and whole home Wi-Fi included in the price of service. We believe home internet should be fast, affordable, and reliable - without price hikes and hidden fees. Let us prove it to you today!
Location details
Campbell, San Jose, CA, 95035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 a.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 7:00 a.m. to 10:00 p.m. | |
| Sun | 7:00 a.m. to 10:00 p.m. |
Twist/Sail Internet is the best decision we've ever made. Installation technician showed up on time (in a Sail Internet vehicle) and was very friendly. We discussed the best place on the house to put the receiver and he showed me how he would bring the cable into the house for the modem. The installation went smoothly and when he was done he helped setup the wifi network. We've had the service for about 2 weeks now with no issues and great speeds.
Customer service is great, but the installation technician should have stayed and tested the quality of our connection BEFORE leaving our house. Had to call customer service a couple times to get the issues we were having connecting properly to the Internet twice. Thankfully the second customer service rep experienced the same issue and quickly resolved the issue, which was the Ethernet cable was plugged into the wrong port on the router. So that is why I am giving this only 3 stars. But I give "Taylor" 5 stars for helping u... read more
Before the installation work stared, the installer went on to my roof to try finding the best spot to get the highest throughput for my location. He went up and down many times, tried 3 locations, and was able to find a spot to deliver the 500 Mbps throughput for us. It's great that he tested first before the installation. We had the Ethernet cable from the antenna going through the wall into the room we wanted. He drilled through the stucco wall cleanly. The exterior grommet was sealed with silicon to prevent water from en... read more
This was by far the best installation ever for an Internet service. I’m really excited to be getting rid of Xfinity for the first time in a long time. As they continue to increase prices, but their performance degrades I’m really happy to hear that we have an option with Sail Internet. I did a comparison and the day of the insulation and it is almost one gigabyte per second I can’t believe this. The service installer was exceptional as well. It took two hours to do the installation and then he walked me through the set up. I... read more
Installation went smooth. Ben was patient, understood my concerns and provided the best option to bring the connectivity inside the house. The speed test shows the speed promised.
Frequently asked questions about Twist Broadband
How is Twist Broadband rated?
Twist Broadband has a 4.9 star rating with 68 reviews.
When is Twist Broadband open?
Twist Broadband is open now. It will close at 10:00 p.m.