United Water Restoration Group of McKinney

Van Vu 

on Google

a month ago

An attempt to loosen a shower handle upstairs led to a leak to a room downstairs. UWRG McKinney was among a number of companies I contacted. My greatest compliment aside from the resolution of my problem is Craig’s communication. Calls/texts/emails were promptly answered/replied to. He brought equipment to test the walls, ceilings, and floorings while another company simply did a cursory visual inspection. Craig was detailed in his breakdown of the extent of my leak problem, the steps to address it, and the timeline to comp... read more

Crystal Gonzales 

on Google

11 months ago

I was so impressed with Craig and his coworker Carlos. He was the first water mitigation company I called after a flood in my house. They showed up at 8:30 PM on a Saturday and stayed until almost midnight. Making sure that fans were set up and baseboards were removed so that the drying process could begin. They continued to come daily for the next four days. He had a lock box for our house key and made sure to notify us when he was coming into the house. I appreciated the courtesy texts. They were very skillful in working a... read more

Carra Wilson 

on Google

11 months ago

I called UWRG for a quote after a broken pipe leaked water into our bathroom wall for a few days. Craig came out and was very thorough in his visual inspection! He was very professional and informative. Craig was fantastic throughout the remediation and rebuild process. He gave a very thorough quote and took the time to break it down for us. He also looked over a couple other quotes we got from other guys that missed several things he knew would need to be taken in to account for the insurance claim. He contacted the insuran... read more

Meagan Murphy 

on Google

a month ago

My husband and I couldn’t be happier with the exceptional service we received from Craig at UWRG. Craig and Carlos spent many long days in our home as the amount of problems ended up being more than expected. They handled each tedious issue with patience, care, and professionalism. We had mold forming on our drywall around a couple of AC vents and the majority of our windows had leaking issues, which also caused mold in several of these areas including some rotting wood. We also learned that we had leaking from our roof goi... read more

Paula Boudreaux 

on Google

a month ago

Craig and his team came out as soon as we called them. Craig knew how to handle the situation and was able to help guide us through the process.