United Water Restoration Group of McKinney

Crystal Gonzales 

on Google

3 months ago

I was so impressed with Craig and his coworker Carlos. He was the first water mitigation company I called after a flood in my house. They showed up at 8:30 PM on a Saturday and stayed until almost midnight. Making sure that fans were set up and baseboards were removed so that the drying process could begin. They continued to come daily for the next four days. He had a lock box for our house key and made sure to notify us when he was coming into the house. I appreciated the courtesy texts. They were very skillful in working a... read more

Edward Carel 

on Google

3 months ago

Outstanding Service and Professionalism – Highly Recommended! We recently had the pleasure of working with United Water Restoration on a commercial project and I cannot say enough about their exceptional service. This job came with a particularly challenging schedule, requiring after-hours work to ensure minimal disruption to our operations. Craig, the owner, and his entire team handled the project with the highest level of professionalism, efficiency, and expertise. From start to finish, United Water Restoration demonstra... read more

Carra Wilson 

on Google

4 months ago

I called UWRG for a quote after a broken pipe leaked water into our bathroom wall for a few days. Craig came out and was very thorough in his visual inspection! He was very professional and informative. Craig was fantastic throughout the remediation and rebuild process. He gave a very thorough quote and took the time to break it down for us. He also looked over a couple other quotes we got from other guys that missed several things he knew would need to be taken in to account for the insurance claim. He contacted the insuran... read more

Jill Honeycutt 

on Google

5 months ago

I recently worked with United Water Restoration Group, and I couldn't be happier with the service I received. My kitchen and part of my living room got flooded from a faulty dishwasher. Craig was amazing—he kept me informed about every issue he found and explained each step of the process so I always knew what was happening. Craig and Carlos worked hard to remove all of the wet items including my floors, kitchen cabinets and walls that were affected quickly, and the dry-out process went smoothly from start to finish. I also ... read more

Jackie 

on Google

a week ago

Craig and Carlos were exceptional! I first reached out late evening after a laundry room flood and Craig answered right away. He was very empathetic, and understanding and was very knowledgeable about entire process. I did not hesitate to move forward. He started the very next day and was always prompt and ready to go. Communication was excellent! He communicated effectively with my insurance adjuster. He kept me informed on every step of the process and the total job was quite smooth. Did an excellent job and barely made a... read more