The man who helped me was so kind and understanding! He helped me find right size storage and the price fit my pockets now and into the future months.. Wonderful Customer Service..
Business response:
Thank you Debbra for your kind words. Feedback like this goes a long way towards shaping what we do at Universal SS - Loma Linda. We look forward to continuing to serve you in the future. If you need anything else, please let our team know.
Sincerely,
Universal SS - Loma Linda
You offer a great move-in special. And on top of that, I got the use of your truck for free... awesome! All very much appreciated.
Business response:
Linda, thank you so much for your business! We appreciate your loyalty and look forward to continuing to serve you.
Sincerely,
Universal SS - Loma Linda
Michelle and Derek are helpful and answered all our questions. This is my first experience using storage services. Derek explained everything and helped with the appropriate size of the unit based on our needs. Without the obnoxious high pressure sales pitch, he put us at ease.
Michelle was most kind and helped us navigate us with genuine care and positive energy.
The customer service and their listening skills are par excellence! BRAVO!
One minor observation: the call center / answering service asked too many questions w... read more
Business response:
Thank you Tushar for your kind words. Feedback like this goes a long way towards shaping what we do at Universal SS - Loma Linda. We look forward to continuing to serve you in the future. If you need anything else, please let our team know.
Sincerely,
Universal SS - Loma Linda
Derek was very helpful in getting a unit of the requested size.
Business response:
HelloLeonard, we are always working to give our customers the best possible experience. We hope to build on the relationship we have built. Please reach out with any concerns that you might have, and we will work to have those fixed.
Sincerely,
Universal SS - Loma Linda
Good. Well. Great. Thanks
Business response:
Howard, thanks for leaving us a stellar review. We take our feedback very seriously, and it is always great to see that work is paying off.
Sincerely,
Universal SS - Loma Linda
The lady that assisted us was extremely helpful and kind. Very smooth and easy process. The facility feels safe and watched over as well.
Business response:
Thank you Briana for your kind words, they go a long way to shaping what we do at Universal SS - Loma Linda . We look forward to serving you in the future. If you need anything else, please let our team know.
Your friends,
The Universal SS - Loma Linda Team
Excellent,Michelle was so nice and very helpful.
I’ll highly recommend your storage to everyone.
Business response:
Robert, thank you so much for your great review. Our team prides itself on providing the best customer experience. If there is anything we can do to help, please let us know!
Sincerely,
Universal SS - Loma Linda
Fast and easy! They reserved a unit for me and i was there 30mins later. Unit was clean and secure, as well as the premise. Office gentleman, was super nice, and fast. I was in n out.
😁
Business response:
Patrick, thank you so much for your review. We take our customer feedback very seriously, and are always happy to see what we are doing right.
Thank you,
Universal SS - Loma Linda
Michelle is great ... Good spot.....
Business response:
Thomas, thanks for leaving us a stellar review. We take our feedback very seriously, and it is always great to see that work is paying off.
Sincerely,
Universal SS - Loma Linda
Google reviews (70)