Valley Storage - Shepherdstown

Katherine Miller 

on Google

2 months ago

LeAnn was a sweetheart and took care of me right over the phone. She was knowledgeable about your business operations and very engaging personality. I booked a storage room with little to no effort! Highly recommend 

Emma Casale 

on Google

4 months ago

So happy that Valley Storage is once again managing the units on Shepherd Grade Rd. What a relief to be able to speak with an actual human who is also helpful and competent. 

Jessica Horner 

on Google

7 months ago

Since Valley Storage was bought out by Self Storage Plus, I have had problems. The transition occurred one year ago, and the problems are monthly. The main issues I have dealt with: -This is the first month (March of 2026) I received an invoice for my units. I was paying based on quoted amounts from employees. -A fee was instituted to pay the bill online; therefore, I have been paying by check. I have multiple units and almost every month my accounts are not credited correctly despite writing in the memo on the check what... read more

Dave Hemphill 

on Google

3 months ago

Easy to signup and friendly and courteous staff. Corey is proactive and helpful. Unit was clean, accessible and met my needs well. 

Jennifer 

on Google

a month ago

Their customer service is abysmal. The people who answer the phone can’t help because they aren’t on site. The people on site won’t return voicemails or emails.