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From VoiceNation "Focus on your growing your business, and leave the phone calls to us. Offering the best in 24/7 live answering services for entrepreneurs and businesses of all sizes. Bilingual operators available!
2915 Premiere Pkwy Suite 200B, Duluth, GA, 30097, United States
Get directionsI called twice and had one chat today, August 2, 2024. Customer support got back to me after 3 hours but not with a Manager as requested. Also no record of my first phone call or chat - 45 minutes of my time before speaking to someone. That is the concise version. Classic example of how NOT to perform customer support.
Let’s start with the receptionist they hire don’t speak English well I lost so many customers because of that, I fix appliances and someone called asking if we fix amana refrigerators the receptionist replied ( I don’t have that information) the customer hang up right there, for God sakes we are an appliance repair company how can you say that, each customer I loos I pay the advertising company 30.00 the staff are. Untrained, unprofessional, so I cancelled after two weeks , I paid them 345.00 and another 55.00 I still don’t ... read more
Easy process and pleasant experience. Lauri was very knowledgeable and polite. We are looking forward to using our new service.
Voicenation currently owns Ninja Number, the service for which ranges from non-existant to complete garbage. I've been trying to cancel this craptacular service for two billing periods. I have sent emails, called, made tickets, and NADA! DO NOT RECOMMEND!
Trust all the 1-star reviews. They literally have the worst customer service I’ve ever experienced. I’m a physician and they are our after hours answering service for emergencies. I cover for other physicians on the weekends and was unable to retrieve calls for them all weekend. I called repeatedly and was told a manager would reach out to Monday! Disaster. Do not use them!!!
VoiceNation has a 4.9 star rating with 104 reviews.
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