Moneypenny US

Brenna Lisowski 

on Google

3 months ago

I've been pretty happy with the service so far, and very happy with our account rep. She's extremely responsive, and always looking for ways to improve our service and make it work for our needs and our budget. She's been great! 

simona fusco 

on Google

a month ago

‼️ HORRIBLE SERVICE THAT HURT MY BUSINESS ‼️ My experience with Moneypenny was an absolute disaster. Their representatives frequently struggled to communicate clearly in English, could not pronounce my company’s name correctly, and most seriously, gave false information to prospective clients. For an answering service responsible for making a company’s first impression, this is completely unacceptable. Their recorded calls provide proof of exactly how poorly my business was represented. I gave Moneypenny multiple opportuni... read more

Valerie Johnson 

on Google

6 months ago

UPDATE: Management reached out to address our concerns and has committed to improved agent training and clearer communication channels moving forward.This has been a valuable learning experience. It has helped us clarify our specific requirements for an answering service, which will allow us to manage expectations more effectively. We used MoneyPenny from September 2025 through May of 2026. Our company does not get a ton of after hours calls but when we do have one we like to have something in place. Set up was a little roug... read more

Jessica Diaz 

on Google

3 months ago

My experience with Robert has been phenomenal. I can't say anything less! Very efficient ! Just makes what could be a major headache into a smooth, seamless transactions! 

Eric C 

on Google

3 months ago

Don't waste your time or money trying to deal with this company. The operators get the messages and information wrong. This is a big deal of you're trying to run a business and rely on a mage service. They can't follow a simple script and take notes.