Waco Family Medicine - Elm Avenue

Dubious Ethics 

on Google

a year ago

UPDATE (5/10/24): Ok, this review update is squarely directed at Elm Avenue Dental Admin staff... So I received yet another call from one of the suspect, front office /reception employees attempting to roadblock my procedures yet again for the same reason: County funding not approved. I called and asked what they had done to resolve the issue prior to calling me. No one could tell me any specifics. My next appointment is 3-weeks away. When I asked to speak to their supervisor, they didn't even know the person's LAST N... read more

Samantha Fuller 

on Google

3 years ago

They reschedule you a lot which allows for your teeth to get worse. They put medicine on the inside of the tooth which allowed it to gradually get worse since ts supposed to be checked after a month. They would not let another doctor see me. And rescheduled for another month which made it 2 and a half months. They don't care for their patients. They have already caused me to lose one tooth because of this timing. Then when I called to reschedule. The front desk hung up on me. They are very unprofessional and I would not even... read more

Brian Curtis Davis 

on Google

4 years ago

This may be a "county" dental clinic, but it features the most modern equipment and kindest, professional staff! Their dentists are VERY professional and will spend all of the time with you as necessary to get the job done with excellence and comfort! Payment is based upon your income...In most cases, care is not free but discounted. They will take some dental insurances, but you will not be able to receive a discount if you choose to use your insurance. Their insurance billable amount is about 1/2 that of private dentis... read more

Sandra Dorsey-Butler 

on Google

4 years ago

I began going to the dental clinic in January 2020. The course of treatment we decided on was to extract three remaining top teeth and get an immediate denture for the upper. My 20-year-old lower Val-plast partial was to be replaced with another Valplast partial. My March 2020 appointment to get the extractions done and pick up the dentures was cancelled due to COVID-19. I was told that someone would call me to reschedule the appointment when they reopened. No one ever did. When I called in December, I found out they had reo... read more

Clara Dechant 

on Google

3 years ago

I wish I could give this clinic zero stars. After showing up at 7:30 for a 8am appt. I sat in the waiting room until after 9am only to be told that the front desk never verified my insurance. After calling my insurance myself and getting the front desk the info they needed within 15 minutes, I was told "We will just have to work you in since you missed your 8am appointment"! They actually expected me to sit and wait all day for an opening insread of making me a priority since they dropped the ball! I have transferred my reco... read more