WELL Health Medical Centres - Richmond Hill

Vcakes 

on Google

6 months ago

Spent several years trying to find a family doctor; and to find a doctor that I was comfortable with. At last! After 5 years of neglect and terrible communication and 3 doctors, a friend sent me a link for a clinic with a family physician that was accepting new patients. I was able to book a meet and greet very quickly. Upon arrival I was quickly greeted and advised to use the iPad to check in. This is the first doctors office that I visited that uses technology to increase efficiency of their processes. Very good to s... read more

Elena Tumanska 

on Google

5 months ago

I had a very unsettling experience at this clinic. I checked in for my appointment through OHIP. I arrived 16 minutes late. Prior to arrival, I called the reception multiple times, but no one answered the phone. When I arrived, the clinic refused to see me, which I understand may be their policy. However, a staff member then took me aside into a private room and quietly told me that I would have to pay $120 out of pocket in order to reschedule the appointment. This fee was not disclosed in advance, not explained at check-in,... read more

Deniss Semjonovs 

on Google

3 months ago

Pretty much perfect, they have online bookings for appointments, you can call in to schedule a virtual appointment with your doctor (hidden feature not on their site 😎), when you arrive 15mins before your appointment time, you use a tablet to sign in with your health card, pick up a mask and disinfect your hands, all provided, and sit to wait your turn, and most of the time if you were on time, so is your appointment. Staff are friendly and to the point, just keep in mind they juggle multiple tasks at once so be patient and... read more

Arkady P 

on Google

6 months ago

The receptionist absolutely useless and rude. I going to this center for many years . One day I was close by and decide to make an appointment to my doctor. I ask the receptionist to book an appointment for me. She checked if the doctor has time for me but she didn't want to book an appointment saying I need to do it online from home. I used her to do it because I already here but she said No. It could take her a minute to do that but she didn't want to . There was no reason to refuse me . It was mean and very unproffesiona... read more

Janah Angelu 

on Google

6 months ago

The staffs are friendly and accommodating. Their service was quick and the clinic is very clean and organized. It's an easy check-in as well. I really felt taken care of.