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WellNow Urgent Care
- Urgent Care
- Canandaigua, NY
About this business
Location details
288 Eastern Blvd, Canandaigua, NY, 14424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Enjoyed that I could make an appointment online. Upon entering I was told I didn't complete the registration process. It's confusing. Received a message that stated I was all set so closed out of my browser. But apparently there were more screens to be filled out. The nurse practitioner was fantastic. So nice and listened to me. 102 fever for over a week and antibiotics were not helping my sinus infection. The NP was sweet and did her testing to confirm it was a bad infection and needed strong medication. I would totally g... read more
Business response:
Hey Tammra, we appreciate you sharing your thoughts with us. Your feedback helps us improve, and we’d love to address any concerns. Please reach out to us at wecare@wellnow.com with more details. -The Customer Service Team
Ear pain What I thought was wax buildup or possibly an ear infection turned out to be fluid behind my left ear. Everyone I met there was professional friendly. I got in on time as I had made an appointment. I received instructions and what type of antihistamine to use to dry up the ear fluid. This is one of the best urgent cares I've ever been to. I highly recommend it!
Business response:
That’s wonderful to hear, Sue! We truly appreciate your support and for being part of the WellNow family. Stay in touch with us on Instagram @wellnowurgentcare for the latest updates and news! -The Customer Service Team
My daughter came in for numbness in both arms! the receptionist and staff were so friendly and helpful and I highly recommend them! thank you to your great staff!
Business response:
Thank you for choosing WellNow and for taking the time to submit a review. We really appreciate it!
I made an appointment and arrived on time, and was greeted by a very pleasant front desk employee. The tech that took my vitals was very competent and pleasant also. Dr. Jim was able to confirm a diagnosis of shingles and prescribe the appropriate Rx. It was a very good experience for me.
Business response:
Hi, Kathleen. Thank you for your support! We are glad to hear that your experience with us was positive.
DO NOT GIVE THEM YOUR CREDIT OR DEBIT CARD. The customer service after the fact has been horrendous. They entered my DOB incorrectly by 30 years, so my insurance would not cover it. Multiple phone calls, when you could get through, an emailed copy of my license and they still couldn't correct it. I received several bills and late notices. I finally had my insurance call them and found out they also had my insurance number wrong, even though they had a copy of my card and I reviewed it with them several times. My insura... read more
Business response:
Hi Brenda, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
I went here because it had 5 stars. I went alone for a blood oxygen test. That's it and they changed $400. If I ever went back they have to price my visit before I sign anything.
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.7 star rating with 519 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is open now. It will close at 8:00 p.m.