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WellNow Urgent Care
- Urgent Care
- Collinsville, IL
About this business
Location details
515 Belt Line Rd, Collinsville, IL, 62234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Bit of a mixed experience this weekend with horrible upfront scheduling, check-in and wait time, partially redeemed by capable care received at the end. My wife was up most of night with horrible headache from a sinus infection. Thought urgent care was best option, and the O'Fallon WellNow was most convenient. At 10:15am, I scheduled an appt online for earliest available 11:15am. Arrived 10:45am, was given a tablet to complete registration. I helped my wife fill everything out because her head hurt so much. Woman at check... read more
Business response:
We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you.
I always go to this Urgent Care, when one is needed. The Nurse Practitioner's have always addressed and treated the problems. Other urgent cares have discharged with over the counter recommendations but I feel that this center has always treated my needs. The follow up is good, also.
Very nice reception, very friendly. Dr Yolanda (nurse practitioner) super friendly, helpful, excellent!!! Definitely go there for getting better!
Lady at front desk was very rude! I waited over an hour. Dr did not really examine my foot or have me stand or walk on it. Didn't order and x ray or anything. My heel still hurts. Waste of money.
Business response:
Thank you for bringing your experience to our attention, Joann. What you’ve described is not reflective of the level of care and respect we aim to provide. When you have a moment, please email wecare@wellnow.com with additional details (full name, date of birth, location and date visited) so we can look into this further and follow up with you.
I made an appointment when I arrive they tell me almost two hour wait! And telehealth only no doctor! If I knew I would have canceled they said nurse only! I feel miserable so I guess I'll wait ! And update review.
Business response:
We appreciate your feedback, Joesph. Please reach out to us at wecare@wellnow.com with additional details regarding your experience, along with the patient's full name, the date of your visit and the best way to contact you. We would love the chance to resolve any issues.
2/11/25 Went to this Urgent care because their website says they treats dehydration. Have been very sick the last 4 days not eating and drinking mixed with vomiting and diarrhea. The nurse tested me for flu and covid. Sent me home with meds for Covid. I asked for fluids and she said she doesn't know my kidney values so she can't give them to me, yet their website says treats dehydration. Refused to give me fluids. Now I have been admitted to the hospital for sever dehydration. What's the point of saying you treat dehydration... read more
Business response:
Hi Allan. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
You have to check yourself in on the phone. then the very, I'll use the words personality free receptionist still calls you over to act like your stupid and tells you they don't take your insurance. except they do and she puts it in. She disregards what the urgent care amount to be pain on the card says and charges you more two times what it is supposed to be. and says it's because they don't take "your" insurance, just the company in the card that backs and pays for your health care. WTF? two mont ago the charge was ... read more
Business response:
Hi Shellie. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
Brought wife in at 7:30, half hour before close and she was told "It's too late to do anything." Wrote her a recommendation to an ER and openly stated, "it's not our favorite but it's the closest." Will never visit here again. Pathetic care and pathetic way to talk to patients, regardless of the time they came in. Was told can't take X-rays because they wouldn't be able to be viewed until next week, not even tomorrow. Had X-Rays taken and viewed in same visit last time treatment was needed and we came here. Lied to this tim... read more
Horrible experience - made an appt for 1200PM; Arrived at 11:52AM w/one walk in ahead of me. Wasn't seen for 80+ minutes by the TELE HEALTH doctor....yes you read that correctly. You physically sit for a VERY long time in uncomfortable chairs to be seen by an RN who takes your vitals only to be passed off to a doctor via "zoom"
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.2 star rating with 551 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is open now. It will close at 8:00 p.m.