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WellNow Urgent Care
- Urgent Care
- Massena, NY
About this business
Location details
190 Harte Haven Plaza, Massena, NY, 13662, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
I would've given a five, but I had to pay upfront for my kids sports because they don't charge insurance for them. The staff is amazing. It was as painless as possible for physicals two teenage boys at a and I highly recommend them worth the $60 to get them done And the kids can practice with their team on time. Office staff helped get paperwork done super fast as much as possible as she gave extra snacks to my boys when we left the Slurpee machine and coffee is always a bonus. I was glad to know that I could get my kid... read more
Business response:
Your experience matters to us, Danielle. If there’s anything we can do to help, please don’t hesitate to email us at wecare@wellnow.com! -The Customer Service Team
Excellent care. My husband was seen immediately upon arrival. He was very pleased with his care. He is being treated for Lymphoma, so follow up for any issue has to be immediate. The NP actually left a message for his Oncologist outlining her treatment plan.
Waste of time made my son sit there for over an hour with a fishing hook in his finger. said they would be right back to numb it 45 minutes later came back said there's nothing they could do. what a joke place is nothing but lazy wanna be doctors better off going to the hospital
Business response:
Hi Kurtiz, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
Wellnow now accepts Excellus. It is too bad they cannot perform a simple function like billing my insurance. Stay away.
Business response:
Hi Mark. We’re sorry to hear about the billing issue you encountered. Please email us at wecare@wellnow.com.
I had an appointment for 10:40, and I got there at 10:45/10:50 but I called and said I was on my way. She said there were a few people ahead of me still waiting so I was ok. When I got there I sat in the waiting room for an hour and a half and then finally got into a room I waited in the room for another hour. I finally left at 1:00pm without being seen because I had my sons with me and they were getting restless. They tried to get me to stay but I left. It was absolutely ridiculous. What's the point of an appointment if you... read more
Business response:
Hi Alyssa. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.7 star rating with 330 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is open now. It will close at 8:00 p.m.