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WellNow Urgent Care
- Urgent Care
- Queensbury, NY
About this business
Location details
920 Lake George Rd. US-9, Queensbury, NY, 12804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Super friendly people and quick appointment. Plenty of spaces to park and the people were kind and not rude at all.
We were extremely pleased with the Queensbury WellNow Urgent Care! We are from out-of-town and didn't know what to expect. The office is clean and welcoming and the staff (Sam, Michele and Lana) knowledgeable and efficient. We couldn't have asked for better treatment. Problem solved!
Business response:
Thank you so much for your kind words, Jim! We really appreciate you taking the time to share your experience with us. -The Customer Service Team
Amazing Urgent care. My son got nursemaids elbow and was in quite a bit of pain. He wouldn't let me touch it so I had to take him in. Screamed the whole way about not wanting to see a doctor. They took him right in, gave him toys to distract him and made him laugh. They then fixed him up fast and he never knew what happened. Walked out with a slushee and chips. He was so happy he asked to go to the doctor again.
Business response:
Thank you so much for your kind words, Josh. We really appreciate you taking the time out to share your experience with us!
Over weight man at the front desk was rude and told me to chill out .. because I grab the iPad to sign what he told me to? People are here because they are sick and the last thing they want to deal with is a rude person immediately. Not my fault ur miserable
I waited over an hour after being the only person in line. When I explained my symptoms I was told about other clients rush to testing, making me already feel invalidated. When I was finally seen, the practitioner was polite but it's obvious that English isn't her first language and that isn't a problem, but I specifically asked for a test and she ordered everything BUT the test. I'm out $60 for tests I didn't want. This was Wellnow near Walmart. I will not go back.
Business response:
Hi Leigh. Thank you for bringing your concerns to our attention. We'd like to look into this further. When you have a moment, please email us at wecare@wellnow.com with your full name, date of birth, visit date, and location, so we address this and follow up with you.
Do not go here please ! This is a fraudulent medical centre. I walked in here last August with my son . The two individuals at the front desk checked twice that my insurance was in network , and reassured me that it was. They were not ! I got lied to! I received care from a nurse only who advised me to take my son to a hospital for appropriate care for a wrist fracture. She was unable to provide a splint that fit him correctly. I drove 4 hours following this visit to North Shore University Hospital to receive the appropriate... read more
Business response:
Hi, Laura. Thank you for bringing your concerns to our attention. We'd like to look into this further. When you have a moment, please email us at wecare@wellnow.com with the patient's full name, date of birth, visit date, and location, so we address this and follow up with you.
Extremely frustrating experience. I went in for a suspected broken hand and was told they couldn't take X-rays because the radiology tech had already left for the day. They scheduled me for the following morning and assured me everything would be ready. I showed up early the next day, completed all the paperwork again, and then sat there for over an hour--only to find out the radiology tech wasn't even there yet. This kind of poor coordination and lack of communication is unacceptable, especially when dealing with injuries... read more
Business response:
Your experience matters to us, Jakob. We understand how frustrating that must've been. We'd like to address this further. Please email us at wecare@wellnow.com with the patients name, DOB, date of visit, contact information and any additional information.
Very negative experience, specifically with the front-desk employee & male nurse. This is NOT a walk-in urgent care. You must complete scheduling an appointment and checking in yourself from your own device, which is quite a cumbersome task. No one there will help you from their own office computer; I wasn't greeted or given an explanation of the process. Simply met with a sign with a QR code to scan and figure it out on your own. As someone with ADHD, it was an extremely overwhelming and overstimulating process. I was made ... read more
Business response:
Hi Jacqueline, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.6 star rating with 219 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is closed now. It will open tomorrow at 8:00 a.m.