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West Mound Apartments
- Apartments
- Decatur, IL
About this business
Location details
3707 Northhaven Ct, Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
West Mound Apartments I’m retired. This is my first time Im living in an apartment. It’s an awesome experience for me. Yes it’s new owners. I see a lot of repairs being done. It takes time. My place is comfy and homey. And the maintance guys are awesome. They don’t hesitate to get back with you and get the problem fixed for you. I’m so glad I chose to live here.
Business response:
Thank you for taking a moment to leave us a review. We're glad that staying at West Mound has been a great experience. We will share your kind words with our team. We're glad that you choose West Mound to call home. Have a great day!
Good Place to live Overall, a good living experience. Property upkeep could be a little better. The location of the property is ideal.
Business response:
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone. We're glad you are having a good living experience here and enjoying the location of West Mound Apartments.
West mound apartments are the best I loved living here!! Kari and Odette and Rachel are the nicest women you will ever meet!! The property is always clean and well maintained!! If your looking for a great place to live, west mound apartments are for you!!
You'll love it here! Lived here for 25 years. Awesome place to live. Friendly, efficient and personal staff (Office, maintenance, etc.), beautiful pool area, convenient and reasonably priced laundry room on every floor of every building, quick response to maintenance issues, safe environment and beautiful, well-kept grounds. They put money back into the apartments and landscape to keep it up-to-date and aesthetically pleasant! I really loved it here. If you are looking for an apartment, I highly recommend West Mound!
Rude and Shady Went to a viewing, the woman was rude before we even entered the office and rather unkindly told us we had parked in tenants’ spots and asked us to move, which is understandable of course but she wasn’t understanding of the fact that there was no signage or indication to park elsewhere. The guy behind the desk was weird, he looked like he was trying to appear professional but had on oversized sweats. Which I’m not hating on no one’s sweatpants, but it just wasn’t the right vibe. The whole experience made me un... read more
Business response:
We're sorry to hear about your experience. We strive to provide clear parking instructions for all scheduled tours prior to their arrival. We did not have a showing scheduled with anyone with your name, which may have contributed to the confusion. We appreciate your feedback and will use it to improve our services. Please feel free to reach out to us directly if you have any further concerns or questions. Thank you.
Reeks of Cigarettes I moved here from out of state. The day I was supposed to move in I wasnt allowed to have my keys at noon as the lease stated because the carpets were still being cleaned. When I showed back up at 2pm with my movers in tow, the property manager was still in my apartment cleaning it. She explained that she wasn't sure what happened but it never got cleaned nor painted. God bless her for trying but the apartment REEKED of cigarettes and still does. To make matters worse the kitchen cabinets are cheap fiber ... read more
Business response:
We are sorry the apartment was not ready for you at move-in. We are working and have worked to correct this. We will keep you updated on the progress. Thank you for your patience while we resolve this. West Mound Apartments Team
New Owners, This apartment complex has new owners. Fairlawn Real Estate. Since they have taken over, the complex has went downhill fast to say the least. People are moving out all the time and it's easy to see why. The new owners have taken the locks off the laundry room doors, maintenance problems get addressed in a couple weeks if you are lucky, the dumpsters are broke down and overflowing all the time, lights in the parking lots and hallways burn out and don't get fixed, the designated parking spot for your apartment gets... read more
Business response:
Hello, we are so sorry to hear about your loss. We would love to look into this for you. Please email us at leasing@rentwestmound.com, and we will get back to you.
Please do yourself a favor and avoid!! When I moved out they took over $100 of deposit. Had told me not to return my keys because they would change the locks anyways and then they charged me $50 for not returning them!!!!!!! Also wrote all over cleaning bill how filthy and dirty my apartment was and I ALWAYS leave my apartments cleaner when I leave then when I moved in. Property manager is a nightmare to work with and I was paying more than anyone in my building in rent!!! Do not rent from them!!!
Frequently asked questions about West Mound Apartments
How is West Mound Apartments rated?
West Mound Apartments has a 4 star rating with 64 reviews.
When is West Mound Apartments open?
West Mound Apartments is closed now. It will open at 8:00 a.m.