Western Trails Apartments

Natalie Jacques 

on Google

3 months ago

The apartments are amazing and the staff is even more amazing! I definitely recommend 

Pam smith 

on Google

3 weeks ago

Very friendly and fair management, and very caring, awesome employees 

mike gordon 

on Google

a year ago

As a previous resident of 5 years and the coordinator of the resident advocacy group, Positive Living, here is the truth. Ownership was transferred to The Michaels Organization that has an F rating with the BBB for failure to respond to complaints in 2023. The group recommended to raise the height of the chain link fencing to deter intruders. Austin Police Department's assessment was identical. To this day, 4/24/25 it has not been done. They are putting the corporate bottom line above the resident's safety. One lady was... read more

Patti Nash 

on Google

5 years ago

They recently had a change in ownership and management. Jennifer , the new manager, picked up beautifully the unfinished certification of my mom's HUD apartment and not only got her rent to a manageable place , but got her a refund of several months of paying too much. These apartments are now managed very well with kind and responsible office workers. And the maintenance is excellent. 

M Church 

on Google

6 years ago

Manager is very friendly, helpful and knowledgeable. She was the greatest while helping me move my mom into the complex. Very patient and thorough. I feel very at ease knowing she will be there if my mom needs anything.