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4 Paws Pet Resort
- Pet Boarding
- Mesa, AZ
About this business
Location details
1608 N Greenfield Rd, Mesa, AZ, 85205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 6:00 p.m. | |
| Tue | 07:00 a.m. to 6:00 p.m. | |
| Wed | 07:00 a.m. to 6:00 p.m. | |
| Thu | 07:00 a.m. to 6:00 p.m. | |
| Fri | 07:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
The fact that you would injure a dog and send it home hurting and frightened and deny it when confronted with evidence it happened is pathetic I don’t live there but best believe I will not recommend that any of my friends in AZ go here unless they want to pay for vet bills thanks the negligence and abuse by their groomer. Absolutely ridiculous. I hope you go out of business after this.
Business response:
Dear Braelyn, Thank you for taking the time to give us your feedback. Please know that this issue has been reviewed and fully resolved with Gracie and her owner. All the Best, The 4 Paws Team
Do NOT recommend. They injured a sweet, innocent pup here who IS properly trained and socialized, and even IF something unexpected occurred, why are you not properly trained to prevent mishaps/handle typical stressed dog behavior? There is literally zero excuse for the lack of accountability taken here. They won’t even discuss the POSSIBILITY that the severe injury happened on their premises, even though she was fine when she came in and was HURTING when she came out. THE VET CONFIRMED THIS. What do you have to say for yours... read more
Business response:
Dear Aubrey, Thank you for taking the time to give us your feedback. Please know that this issue has been reviewed and fully resolved with Gracie and her owner. All the Best, The 4 Paws Team
Injuring a dog and then denying it is pathetic! You all should be ashamed!
Business response:
Dear Jason, Thank you for taking the time to give us your feedback. Please know that this issue has been reviewed and fully resolved with Gracie and her owner. All the Best, The 4 Paws Team
You injured a dog while in your "care". A vet confirmed her injury within hours. You owe that dog and her parents an apology, explanation, and above all to take responsibility for what happened! Truly terrible! That poor sweet dog.
Business response:
Dear Laura, Thank you for taking the time to give us your feedback. Please know that this issue has been reviewed and fully resolved with Gracie and her owner. All the Best, The 4 Paws Team
RecommendedDon’t recommend! They sprained/hyperextended my friends dogs tail while she took her dog there to get a grooming. They abused her during her visit which is unacceptable and something is going to be done!
Business response:
Dear Ashley, Thank you for taking the time to give us your feedback. Please know that this issue has been reviewed and fully resolved with Gracie and her owner. All the Best, The 4 Paws Team
Injuring a dog during grooming is a lack of training. You need to make it right for poor Gracie! DO THE RIGHT THING. The vet even concurs, within 24 hours too. Do you have video? If so, produce it. If not, why wouldn't you? Unless you are hiding something? If no video abailable for our pet's safety, pet owners will find that very interesting....as most places have them. SHAME! UPDATE 1/27/21: They are supposed to make this right. I will update in "8-10 business days", when the check for the vet bill comes. *Meanwhile, I hop... read more
Business response:
Dear Amy, Thank you for taking the time to give us your feedback. Please know that this issue has been reviewed and fully resolved with Gracie and her owner. All the Best, The 4 Paws Team
Since I stop boarding my pet there,this is the healthiest Skip has been in a very long time.
Business response:
Esper, we greatly appreciate you taking the time to speak with us back in January and for allowing us to address your concerns at that time. I did try reaching out to you again, January 16th with no answer. If you would like to speak more please don't hesitate to reach out. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets. -Andrea
We've been using 4 Paws for our five dogs over 20 years. We started with the old location, and have been loyal customers for years and years. With the change in ownership has come a noticeable change in customer service, specifically, it seems to matter less what the customer wants. We took our new dog in for her first grooming and told the groomer what our vet had suggested. Unfortunately, the groomer decided to do what they normally do with pups, ignoring my request and the suggestion of our vet. This is just anothe... read more
Business response:
We are very sorry you feel that way, we always try to give our customers and their pets the best and most pleasant experience we can
We've been using 4 Paws for our five dogs over 20 years. We started with the old location, and have been loyal customers for years and years. With the change in ownership has come a noticeable change in customer service, specifically, it seems to matter less what the customer wants. We took our new dog in for her first grooming and told the groomer what our vet had suggested. Unfortunately, the groomer decided to do what they normally do with pups, ignoring my request and the suggestion of our vet. This is just anothe... read more
Frequently asked questions about 4 Paws Pet Resort
How is 4 Paws Pet Resort rated?
4 Paws Pet Resort has a 4.6 star rating with 803 reviews.
When is 4 Paws Pet Resort open?
4 Paws Pet Resort is closed now. It will open at 7:00 a.m.