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50Floor
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Thank you so very much Melissa and Isabel! Not only did you show us beautiful carpet samples but you also explained everything to the minut detail while making us smile! It was a wonderful experience! We cannot wait until it is installed! Dena and Bill
Business response:
Thank you for your 5-star review!! At 50Floor, customer satisfaction is our top priority, and we're delighted that we were able to meet your expectations. Your kind review motivates us to continue delivering an exceptional experience to all our customers. If you have any questions, please do not hesitate to reach out at 877-755-1998. Kind Regards, 50Floor
Great they were on time and did a great job would recommend to anyone redoing their floors
Business response:
Hi, Kathy. Thanks for taking the time to share your positive experience. We truly appreciate it!
I have been trying to reach this company to fix an issue they created when they sent incompetent floor installers to do a very expensive job. They did the floor itself OK but they sucked at trim work. I get email replies that my request has been received but I do not get any live person to talk to me. I regret saying this company stands by their promise to make things right. They might do that IF you can ever get them to actually return your calls ....; an issue that should never have happened in the first place. SUPER DI... read more
Business response:
Hi Donna, We sincerely apologize for the inconvenience and frustration you’ve experienced. We are currently looking into your concerns and will be contacting you directly as soon as possible. Our goal is to ensure that all our customers receive top-notch service and quality workmanship, and it’s clear that we fell short in this instance. Thank you for bringing this to our attention. We are committed to making things right and appreciate your patience as we resolve this matter. Respectfully, 50Floor
Easy to schedule an appointment for an in-home estimate. Salesperson on time and answered all questions. He provided contact information should I have additional questions. Made it a point to communicate that 50Floor is all about the customer experience, which I felt in the process. Installer was easy to work with. They were fast and efficient! The quality was top notch! I love my new flooring! Thank you, 50Floor!
Business response:
Hi, Matt. Your feedback is highly appreciated. Thank you for the review!
I wrote a bad review recently but I wanted to give this company a little justice because they did come back and fix what was done wrong in the beginning. Sooo this is only a 4 star review only because this whole issue should have not happened in the first place. There was an obvious communication gap between the company managers/sahedulers and the installers to start the issues. I don't think these installers were experienced in trim work very well & were genuinely surprised when they found out they were also installing my ... read more
Business response:
Thank you, Donna for updating your review and giving us the opportunity to make things right. We're glad to hear that you are more pleased with the end product after our team addressed the initial issues. We apologize for the communication gap and the confusion regarding the installation of your baseboard trim and quarter round. Your feedback is invaluable, and we are committed to using it to improve our training and communication processes to prevent similar issues in the future. We appreciate your understanding and patie... read more
Nick was very professional any courteous and helpful
Business response:
Thank you for taking the time to leave us a 5-star review! We truly appreciate your feedback and are thrilled to hear about your positive experience with us at 50Floor. 🤗 If you have any questions or concerns, please do not hesitate to reach out at 877-755-1998, as we are always happy to help! Take Care! 50Floor
I wrote a review about a month ago that was only 3 stars because the installation of the baseboard trim on my floor was unsatisfactory to say the least. The installer manager did come out & "fixed" some of the issues-but was not a 100% fix. Then last week on 5/17 I received a call from the CX Manager who left me a message to see what he could do to help resolve the issue. I called him back 7 min later & left message about my experience and my thoughts on how to make this right. That was a week ago. I called again on Friday ... read more
Business response:
Hi Donna, Thank you for sharing your concerns. We apologize for the lack of communication and will address this issue promptly. We appreciate your feedback and will work to make things right. Respectfully, 50Floor
We had LVP flooring installed about 2 years ago and we had issue and they had to come back out and replace them due to not be installed correctly. We had the new floors installed in July of 2024 and since then the floors are coming apart and they are now refusing to fix them. I will never use 50 floor again. When we purchased the flooring we asked them if they LVP was wheel chair friendly and was told yes. But the flooring is coming apart. They do not stand behind there work.
Business response:
Hi Stephanie, We sincerely apologize for the concerns you are having with your flooring and would like to investigate this further; however, we are unable to locate an account under this name. Could please provide the name and address associated with the account to reviews@50floor.com along with the best contact number? Respectfully, 50 Floor
The salesman was knowledgeable and helpful. The product seems to be appropriate quality. Was not impressed with the installers. Based on the info the salesman gave me regarding how awesome the installers were, that influenced my decision for 50Floor. The installers were nice but were not timely, did not clean up as advertised and were not careful with my furniture
Business response:
Greetings Melinda, Thank you for choosing 50 Floor and taking the time to share your feedback with us. We appreciate your kind words about our knowledgeable and helpful salesman, as well as your satisfaction with the product quality. However, we apologize for the experience you had with our installers. We understand the importance of timely service, clean-up, and careful handling of furniture, and we sincerely apologize for falling short of your expectations in these areas. We value your feedback and will use it to improve... read more
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.6 star rating with 195 reviews.
When is 50Floor open?
50Floor is open now. It will close at 9:00 p.m.