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Affordable Comfort
- Heating & Air Conditioning/HVAC
- Barrie, ON
About this business
Location details
92 commerce park dr, unit 8, Barrie, ON, L4N 8W8, Canada
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didn't bother to show up, for the scheduled maintenance. Didn't bother to call to say they weren't going to show up. They said they'd be here between 9 AM and 11 AM at 11:30. I called them and they told me that the technician called in sick early this morning. I signed up and paid for a year, I want my money back now. How unprofessional
They made appointments with me to visit my place to check the water, but they didn't send technicians. They broke appointments three times. First email said....Our team member will do a water test (complimentary) while they are there, so we know what is causing the problem. This is the best way to resolve the issue and provide you and your family with clean and safe water :) Does this Wednesday between 12-2pm work for you?. I was happy and said OK. but in a phone call after that the lady said that the visit would be 100 ... read more
Business response:
I sincerely apologize for the frustration and inconvenience you’ve experienced. There was a clear miscommunication on our part due to a training error with a newer team member and our software system. We take full responsibility for this. We’ve already canceled the invoice and are reviewing our processes to prevent this from happening again. I’m confident that, if given the chance, we will exceed your expectations in our next interaction. Thank you for your honest feedback, and again, I’m truly sorry for the experience. Pl... read more
Were supposed to attend my residence for a quote for a new furnace and air conditioner. Took the afternoon off of work to accommodate them... and they do not show up. I contact them, and they say they called me but I did not answer and they left a voice message. They did not. No voice messages, no missed calls, no emails, nothing. Liars. Then they said "oh well, mistakes happen". Rude. Unprofessional. Dont waste your time with them.
Business response:
We sincerely apologize for the inconvenience and frustration this has caused. This is not the level of service we strive to provide, and we’re very sorry for the miscommunication and missed appointment. We take your feedback seriously and will be reviewing this internally to ensure it doesn’t happen again. We’d appreciate the opportunity to make it right if you're open to it, and we truly regret that we let you down on this occasion. Thank you for bringing this to our attention.
Frequently asked questions about Affordable Comfort
How is Affordable Comfort rated?
Affordable Comfort has a 4.9 star rating with 2,642 reviews.
When is Affordable Comfort open?
Affordable Comfort is open now. It is open 24/7.