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Alderman Automotive
- Used Car Dealers
- Fishers, IN
About this business
Location details
13875 Trade Center Drive, Fishers, IN, 46038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very courteous and nice would by from them again. Friendly and worked with me to get me what I wanted Definatly a good place to buy
Poor communication, attention to detail not good. Did not do as they say. Things were not fix before car was delivered.
Business response:
Thank you for sharing your feedback. We understand your concerns regarding communication and the condition of the vehicle at delivery. This is not the experience we want for our customers, and we’ll share your comments with the management team at Alderman to ensure these concerns are reviewed.
Every step of the process was a mess. They did not schedule the drop off time in the computer for the same time they agreed to on the phone. The car was ready a whole day after we were told it would be. And a supervisor promised my wife a discount but there was none.
Business response:
Thank you for sharing your feedback. We understand the frustration caused by the scheduling mix-up, the delay in completing your vehicle, and the confusion surrounding the promised discount. We’ll make sure your concerns are shared with our management team so we can address these issues and improve the experience at Alderman.
Was not satisfied with the purchase. I did not notice a small chip in passenger window untill I got home. The salsman Zahid Kahn did say it had it had a new windshield most likely why I did not notice the chip. I called about it and talked to Greg. He said it had been repaired. Why was I not told this during the before the purchase. Being that I was not told about the chip I took the car to a reputable auto glass shop. They told it had been repaired but was a poor repairb job. I asked if they could repair it and they said no... read more
Business response:
Thank you for sharing your feedback. We understand your concern regarding the windshield and the communication following your purchase. We'd like our management team to review the situation and make sure your concerns are properly addressed. Please reach back out to our team at Alderman so we can work toward a resolution.
I had appointment for 9:30 to replace my fin . I left and came back at 3:30 it still was not done! I came back at 5:00 it was finally done! I brought the car there but I will take it somewhere else to service it!
Business response:
Thank you for sharing your feedback. We understand your frustration with the delay in completing your scheduled service and appreciate you bringing it to our attention. We’ll share your comments with our Alderman team as we review how we can improve communication and turnaround times.
Came in didn’t even knock on price and the only things I asked for was ignored.
Business response:
Chris, thank you for sharing your feedback. We understand you came in with specific expectations and feel they weren't addressed during your visit. We'd appreciate the opportunity to learn more about what you were looking for and see how our team at Alderman can better assist you. Please reach out to us at your earliest convenience (317) 467-6787.
Not satisfied with purchase. Windshield had a chip in it that I did notice untill I got home. Zahid said it had a new windshield. After my wife noticed it when I got home. I looked at the video they sent me and looking closely I seen the chip. Greg the manager told me in an email that it was fixed in shop. I think they should fix it but so far they have not. Buyer beware. Make sure you check everything out complely before buying. Unless they fix the windsheild I would not reccommend them. Not hear back since my last email to... read more
Business response:
I took the vehicle to Sipes auto glass. They confirmed the chip had been fixed but poorly done. They since it had resin put it there no more fixing. Said if chipped worse or cracked from that spot it would need a new windshield. Hope Greg stands buy his word in his email that if it got bigger they would take care of it. I guees I will just have to wait and see what happens.
Believe the one-star reviews and avoid Alderman like the plague it is. Communication is a joke -- they seem to have a policy to not return calls or respond to emails. Of course, i didn't realize this until after I committed to the purchase. The car was delivered to me with the sound system permanently on mute. No radio, no navigation, no satellite, no warning chimes or buzzers. Dealer's response: "it must have broken after we delivered the car to you -- it is your responsibility to fix it." They delivered the car to my door ... read more
Business response:
Thank you for your feedback. We are disappointed to hear that you remain unhappy with your purchase. While we understand your frustration regarding the audio system concern, we respectfully disagree with several aspects of your review. Prior to purchase, you personally visited our dealership, inspected the vehicle, and completed a test drive before making your decision to move forward. Additionally, we have communicated with you directly regarding your concerns. While we understand that our response was not the outcome you w... read more
Sneaky, misleading, not honest would not recommend this dealership to anybody did not inform me about recalls
Business response:
We’re sorry to hear you feel this way. At Alderman Automotive, we strive to be transparent with every customer and provide a complimentary Carfax report on all vehicles both online and at the time of sale, which includes open recall information when available. As an independent dealership, we are unable to perform manufacturer recall repairs ourselves, but we are always happy to help customers coordinate recall service with a franchised dealer if needed. We never intend to mislead anyone, and we take concerns like yours seri... read more
Frequently asked questions about Alderman Automotive
How is Alderman Automotive rated?
Alderman Automotive has a 4.6 star rating with 1,842 reviews.
When is Alderman Automotive open?
Alderman Automotive is closed now. It will open tomorrow at 9:00 a.m.